Policy & Procedures 1
Security , Listings, Payments, Packaging, Delivery, Collections

Security Policy

Our aim is to Help Protect Your Online Identity; to do this we sometimes have to ask additional questions, verify the identity of the Paypal Account Holder and EBAY Account Holder on the understanding that;

·         You will not share your Login and password for EBAY with anyone else other than yourself intentionally?

·         You will not share your Paypal Login and Password with  anyone else other than yourself intentionally?

·         Your Name and Address on Both Accounts EBAY and Paypal should be consistent

·         Change of Delivery Address is subject to verification of the Address across both accounts if reasonably required.

·         You will report any breach or compromise of your Login and Passwords on EBAY or Paypal immediately should you suspect a security breach has taken place

·         You will reasonably co-operate if we seek further verification of your identity and we reserve the right to report and consult with EBAY and Paypal any suspicious user activity, emails or unverifiable identity related issues as may reasonably be required.

·         Please note it is a good idea to have separate passwords for ebay and paypal.

Listings

Our Listings aim to be FULL COMPLETE OPEN FRANK AND FAIR in the description of the items and products that we are selling.

·         If for any reason there is a material omission or incorrect description of the product then we will accept RETURNS of that item purchased under that specific Listing as NOT AS DESCRIBED RETURNS.

·         This means if we get it wrong it costs us MONEY TIME & EFFORT!

·         It is therefore not in our interest at all to incorrectly describe items unless they are genuine errors!

Payments

Our aim with Payments is to make sure you can Pay reasonably securely choosing a method of funding to suit your needs, with a reasonable degree of surety. The Methods of Payment supported currently via PAYPAL includes your Debit/Credit Card and Bank Accounts all of which can be used as sources of funding on your Paypal Account.

This means;

·         You do not disclose any details of your bank account or cards to us

·         Have the protection of the Paypal Buyer Protection Scheme

·         Can be Assured that Payments and Refunds can only go to authorised parties, with the exception of your Login and password having been compromised.

·         In our view this is better than normal credit card disclosures online and better than publishing Bank Account details

·         Paypal Dispute Resolution is also powerful and helpful leverage so we recommend purchasing this way.

·         We pay the fees you don’t!

·         Automatic matching of your Paypal Payment to ebay items in 99% of transactions

·         Speedier Payment means faster Delivery as Payments MUST BE MADE IN C LEARED FUNDS IN ORDER TO SHIP YOUR PRODUCTS, it is easier and faster with PAYPAL to verify clearance of payment.

·         Subject to status we will consider alternative means of payment BUT for the reasons stated we prefer to be certain that you are best protected.

• WE DO NOT ACCEPT COD (Cash on Delivery)  ON ANY LISTINGS

Packaging & Postal Rates

We want your Product to arrive in the condition it was described in, that means it has to be well-packaged and reasonably protected.

We aim to package your items so that;

·         They arrive in the condition described and as we packed them, subject to accidental damage incurred outside of our control

·         They arrive at your selected address clearly and well labelled

·         They have a return address so that if the item is mis-laid or mis-delivered by the delivery service selected it can be returned to sender

Good Packaging costs not only in the Postal Service it is delivered by but in time and materials required to maintain a high standard. Please be aware of this when considering Packaging & Postal Costs. WE PACKAGE OUR ITEMS CAREFULLY

Delivery Process & Services

We want to get your product to you as quickly as possible at as reasonable a price as possible safely and in the condition they left us securely packaged, we will arrange customer collections by prior arrangement subject to applicable terms.

·         We aim to ship within 2 working days (Monday – Friday, 9:00am to 5:30pm) from Date of Cleared Payment when payment is made on a working day

·          When paid outside office hours, time to Ship starts from next working day. Two working days to delivery will still apply

·         Special Delivery is Next Day by 1PM to UK if ordered and notified prior to NOON on the day of purchase.

·         Other couriers and delivery services are subject to their services and shipped within 2 working days expressly otherwise stated.

·         International delivery subject to services selected and specified by buyer .

·         We offer traceable services and advise customers that it pays to use these wherever you can we do provide lower cost alternatives, such as Royal Mail Standard Parcels but there is NO TRACKING and a delay of between 3-5 days after shipping to receive the item.

·         We use ROYAL MAIL because it provides highly competitive rates for small items.

·         We will use your own account for delivery to other couriers if you prefer and advise in advance and provide all necessary documentation.

Collections

Customer Collections will by pre-arranged appointment arrange customer collections now only for purchases of £50 or more.

Please email prior to making purchases so that we can confirm the acceptance of the arrangements before the purchase(s) have been made.