CUSTOMER  SERVICE : Our aim is to help you get the right product at a great price, swiftly and safely delivered.

To this effect we aim to help you by:

·         Responding  appropriately to your questions and communications pre-sales, during the transaction and post-sales and delivery

·         Help to Protect your Online Identity and Security

·         Help you to resolve Payment Issues

·         Ship your Products Quickly

·         Help you to track and trace delivery status of your items

·         Fix Problems Quickly in accordance with our published standards

·          Replace or Exchange products where a Return is Required:

o     Under our own Warranty,

o    or when you may have Purchased an item in Error

o    when we have made an error in listing or delivery and the item is materially Not As Described

·         Process any due refunds efficiently and promptly.

Please feel free to email us or use our online enquiry forms.  Where possible we will respond same -day, and always aim to respond within 2 working days, which excludes weekends and public holidays in the UK.

Alternatively you can call us by phone or Skype.

PAYMENTS; We try to be flexible but use PAYPAL as preferred method for speed and ease of processing your purchases.  More Payments Info...

DELIVERY;   We aim to ship within 2 working days (Monday – Friday, 9:00am to 5:30pm) from Date of Cleared Payment, when paid outside office hours, time to Ship starts from next working day. International Shipping and Special Delivery.. We recommend SPECIAL DELIVERY or PARCELFORCE fully trackable services if your item is urgent or over a £30 product price value!

RETURNS  : If you do need to Return a product we endeavour to make this as clear and simple as possible

Warranty Returns; If the product fails, subject to reasonable use, has a stated warranty and the return is within the warranty period, then we will replace the product. We will pay for the re-shipment; the Buyer pays Return Postage back to base. If we can’t replace we refund in full, excluding postage.

Purchased in Error; If the Buyer has mistakenly purchased an item and wishes to return in good working order etc, then we will refund less re-stocking fees of a flat rate of 15% of the product price. The fee is to cover our costs only, not profit.

Not As Described; If for any reason your product arrives and is significantly not as described, (please notify us immediately) we will not only replace, reship or refund but also reimburse your return postage cost.

Out of Stock Items; If for any reason a product is not available for shipment within 2 working days from receipt of cleared funds we will notify you and offer you the option to wait and replace within 5 working days or alternatively cancel the order and refund in full.