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We have done our very best to describe our products in as much detail as possible.
If there is something you think is missing, please email us and these details will be added to our product descriptions.
Be sure to read any detail descriptions of products and print options before purchasing, as the main title does not, and cannot, cover all details regarding the quality, finish and content of each item.
If you are unhappy with the content of the product, or the chosen print option for announcement orders, you will not receive a refund. Inefficiency in reading our product descriptions in no fault on our behalf.
To see our print options in the flesh before purchasing, simply contact us for some samples.
On printed products, please be aware that colours may differ slightly to what you see on your proof. The errors on the colouring will not be a result of printing, but a result of viewing on your monitor. Colours vary from screen to screen, and we will not be held responsible for any differences in colours from your screen to the prints. If any colour differences do occur, they will only be slight.
- Our printers do not colour match against a previous sample
- Digital Presses can vary by up to 5% on the colour output
- Different presses may create slight variations on colour output
Is your colour correct? Compared to what?
The digital printers are industrial strength, ran by professional printers and monitored for correct output using spectrophotometer. It might well be the case that the colour does not match your expectation, for one of the following reasons:
Your Monitor: Monitors output colour in RGB, our print uses CMYK, these our two quite different colour palettes. Some colours will translate well, others will not. In addition, professional graphic designers calibrate their monitors to improve the colour representation, but still depend on pantone colour swatches and printed proofs to ensure the colour is correct.
Colour Swatch: A colour swatch is generally a pantone colour, you may also have printed materials lithographically printed using pantones. A pantone is an ink made specifically to match a colour, just like Dulux paint. Pantone offers a wide range of colours including neons and metallics. Digital presses used processed colours, that is all colours are made up of a combination of Cyan, Magenta, Yellow and Black. Most colours will match very well, some not so well, and others like neon and metallic cannot be matched at all, i.e Silver is Grey.
Local Desktop Printer: The presses are much more likely to be correct than a desktop printer.
If you feel there is an issue with the quality of the photographs on your design, this will be due to the quality of the original photographs sent through. We enhance them to the best of our ability, but if full resolution files, or poor quality photographs, are sent through there may not be much we can do to solve this. Those designs hugely affected will likely be discussed with the designer before printing. All colours and images are printed exact, and colour quality and definition is very precise.
PLEASE NOTE: All invitations printed on photo paper do carry a printing design reference on the reverse. This is only the same size as any photo processors reference number which is printed on the revserse of any normal picture.
What am I purchasing on each listing? [TOP]
Each listing is named as to the amount and type of product you are purchasing e.g 10 6X4 BIRTH ANNOUNCEMENTS.
All products are printed on high quality Fuji Archive paper with a lifespan of 70 years in a choice of matt or gloss unless otherwise stated on the listing.
What do I do next? [TOP]
Simply Press Buy Now...
You will receive an automated email from Ebay to your registered Ebay email address confirming your purchase and detailing all the information we need from you, such as fonts, colour schemes, design ideas, along with your pictures and wording for your product.
I haven't received your automated email? [TOP]
The email is sent from Ebay to the email address registered at Ebay. So if you haven't received this within 2 hours of pressing Buy Now, check that you are not now using a different email address. If you are please contact us through Messages. Alternatively please check your junk/spam/trash folder, as our emails often fall in this folder.
Do I need to Pay Now even though I have received an invoice from Ebay? [TOP]
No. Ebay will automatically send you an invoice when you Buy Now. Please ignore this. When you are 100% happy with your designs to go to print you will be sent an invoice.
Is there a minimum amount of cards I can order? [TOP]
The minimum order is 10 cards.
All Invitations, Announcements and Thank You Cards must be ordered in increments of 10.
I need more invitations than the listing is advertising? [TOP]
Should you wish to purchase more than the amount advertised, simply detail the amount on your information, and you will be invoiced in full at the end of the transaction
Do the cards come with envelopes? [TOP]
Yes. All orders include white envelopes.
On what kind of paper are the announcements printed? [TOP]
All Invitations, Announcements and Invitations are printed on Fuji Archive Crystal photographic paper unless otherwise stated.
All godparent certificates, keepsake enlargement and picture favours are also printed on Fuji Archive Crystal photographic paper.
I've picked a design, but I want different colours/fonts/text. Can you do this? [TOP]
Yes. All designs are created from scratch. The portfolio of previous designs can be used as reference to give you an idea what we can do.
Indicate any design changes you would like in the 'favourite designs' section on the order form
How long does it take to get my announcements? [TOP]
Designs are created and returned to you within 24 working hours of receipt of your information.
Once you have chosen a design, and payment has been received, your invitations are ordered from Professional printers.
They are then dispatched up to a maximum of 3 days later.
How long will it take for me to receive my product after dispatch? [TOP]
First class recorded postage should take no longer than 3 working days.
Special delivery is guaranteed delivery the day after dispatch before 1pm. Please note that Royal mail to do guarantee Special delivery on a Saturday. For overseas shipping times, please email me.
What happens if my product doesn't arrive? [TOP]
Drop me an email and I can supply you with your track and trace number in order that you can contact Royal Mail.
How many pictures can I send you? [TOP]
You can send as many as you want! As long as they are good quality pictures I can use as many as you want. The more the better for me!
What kind of picture should I use? [TOP]
You can use a colour or black and white photo, either digital or physical. If you have a colour photo but want the announcement photo to be black and white or sepia, we can convert it for you, along with making any contrast/brightness/cropping adjustments. Please see the Photo Tips page for more information about photos.
Should I alter the photo first before sending it to you? [TOP]
We prefer that you don't. We will make any necessary adjustments and cropping to the photo to make it look its very best. Please don't crop the photo, as this will affect the way it appears on your announcement.
How do I send a digital photo? [TOP]
Set your digital camera to the highest quality setting. Save the file with at least 1200 pixels as either a .jpg, or .tif file. 1200 pixels is ideal, but the higher the image quality, the better. Please do not compress the file to make it smaller, as this will adversely affect the final print quality. Send the original unaltered and uncropped photo. We will always let you know via e-mail when we receive your photo.
I don't have a digital camera. How do I send you a picture? [TOP]
If you have access to a scanner, scan your photo at 1200 pixels and save it as a .jpg or .tif file. Then you can e-mail the file to us. If you prefer to send a physical photo, we will provide you with our mailing address and you can mail it to us. Your original photo will be returned with your final order.
What other options do you have to send my pictures? [TOP]
Mobile: As long the pictures are saved and sent at the required size you can text your pictures to 07767 604695. Please be ensure to add your name.
Facebook: If you have your pictures saved on Facebook why not add me to your friends and I can take the pictures directly from your Facebook photo albums! My profile is Beke Burton!
Picture CD: It is best that your photo does not come from the photo CDs that most photo labs give you when they process your prints. The resolution of the pictures on the CDs are low resolution, and will not result in a good print.
Can I have an invitation with more than one celebration? [TOP]
Yes of course! Your design is completely yours so you can have whatever wording and celebrations you wish!
Do I get a proof before my announcement is printed? [TOP]
Yes. You will receive 2 digital proofs of your product through e-mail. Any changes can be made at that time, and a revised proof will be sent. Once you approve the proof, it is final and goes to print. We encourage you to carefully check the proof for any mistakes, as we are not responsible for any errors once the proof is approved.
Do the invitations and birth announcements require extra postage? [TOP]
No. All our announcements/invitations require the standard 1st class stamp.
Can you send me a sample? [TOP]
Yes. Just drop me an email and I can send you free sample invitations out.
Unfortunately there will be a small cost for godparent certificate and all other items to cover printing costs.
I am not in the United Kingdom. Can I still order announcements? [TOP]
Yes. For all other non-UK countries, send us an e-mail for a shipping quote.
What if I want to order more announcements later? [TOP]
We keep all designs on disk for 3 months in the event you need more. There is a minimum order of 10 cards.
Can I get my announcement/invitation in another language besides English? [TOP]
Yes. Let us know what language you want when you order, and you must provide us with a copy of all the announcement text in that language.
What payment methods do you accept? [TOP]
We accept postal orders, personal cheques, and PayPal [Visa, Mastercard, American Express, Discover and PayPal funds].
Do I need a PayPal account in order to pay with PayPal? [TOP]
No. You can pay securely with a credit card through PayPal without signing up for an account.
Can I cancel my order? [TOP]
Completed orders are non-refundable. Once a purchase has made a purchase by pressing Buy Now you have made a contract to purchase a minimum of 10 cards.
Should you cancel this order at anytime up to the invites being approved there is a £2.50 administration charge.
Once the proof is approved, your order cannot be cancelled.
Failure to pay either the final invoice or the administration charge will result in an Ebay failure to pay notice, where the full amount will be retrieved.
This way I you have heard of our products it will be from recommendation only!
How can you provide such high quality products at such a low cost, is there a catch? [TOP]
In order to provide our service to everyone from every walk of life, all costs are kept to a minimum. We rely on word of mouth and our affiliates to spread the word of our business. We do not have an expensive website as our Ebay shop is our main website.
We also do not advertise or appear at Baby shows as we feel that our customers should not fund the upkeep of our advertising.
This way I you have heard of our products it will be from recommendation only!
Will anyone have the same designs as me? [TOP]
All our designs are now copyrighted.
However…
Imitation is the highest form of flattery, and therefore we cannot guarantee that other companies do not imitate our designs. We can guarantee that any design created by us, was designed here first!
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