FAQ's

Q. How can I place an order?

A. Either via our website, ebay shop or by emailing us with your order at www.theshoelounge@yahoo.co.uk

Q. How many items can I order?

A. There is no limit! You are free to purchase as many items as you want and why not when the postage charge stays the same!

Q. Can I return my order if I change my mind?

A. If you are not happy with your order you may return your items to us as long as they are in a re-saleable condition, with proof of purchase, and within in 7 days of receipt.

Q. How long will my refund take to show on my account?

A. All refunds are processed within 3 working days and should be visible on your account within 5 working days.

Q. Can i return my items for free?

A. Unfortunately we do not reimburse return postage costs, unless your clear shoe boxes have arrived damaged or we have sent you the wrong order.

Q. My clear shoe boxes have arrived damaged, what can i do?

A. If your clear shoe boxes arrive damaged all you have to do is email us at www.theshoelounge@yahoo.co.uk and depending on how many there are we will either arrange a collection or ask you to send them back to us. Once returned, we will send out any necessary replacements and reimburse any return postage costs necessary.

Q. What payment methods can I use to pay for my order?

A. We accept all major forms of credit cards inc American Express,Visa, Visa Electron, Visa Debit, Master Card, Maestro & Solo, Paypal, Cheques and Postal Orders.

Q. On the payment page it is asking for an issue number but i don't have one.

A. This is only applicable for Solo/Switch cards. If you are not using one of these payment types please ignore this box.

Q. On the payment page its asking for a security code, where can I find this?

A. The card security code is the last three digits above signature strip on the reverse of the card.

Q. What if i am at work when the courier attempts to deliver my items?

A.If you are not in when the courier comes round to deliver your order they will post a notification card through your door with details on how to arrange a re-delivery or collection.

Q. Can my clear shoe boxes be sent to my work address?

A. Yes! when going through checkout you may specify an alternative address for delivery.

Q. Can I specify a day for the delivery of my clear shoe boxes?

A. Unfortunately, we cannot specify an exact delivery date.

Q. How long will my order take to arrive?

A. If you live within the UK your order should arrive within 1 or 2 days, International deliveries within Europe take between 3 and 5 days and International deliveries outside of Europe take between 5 and 7 days.

Q. How will my order be delivered?

A. Depending on the weight of your order it will either be sent out first class with the royal mail or via DHL next day courier service.

Q. My order hasn't arrived yet, what should i do?

A. Any orders which fail to arrive within the specified delivery times (above) will be refunded or replaced within 28 days of the original transaction date.