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UK CUSTOMERS.
Please read carefully
Please Note
We DO NOT provide a try before you buy service please read the listing carefully and email with any questions before you make your purchase if you are not sure do not buy.
Under the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations"), UK customers have the right to cancel an order placed with us within 7 (seven) working days of receipt of the goods, THIS DOES NOT INCLUDE items that have been personalised or made to your specifications, Earrings or Body Jewellery if the SEALED BAG HAS BEEN OPENED, or the COST OF THE RETURN CARRIAGE. The Regulations are designed to protect consumers when buying products by mail order or over the internet as opposed to in person in a shop.
To cancel an order under the Regulations you must notify us by email straight away
Pink.unicorn.jewellery@gmail.com
Quoting your name, address Ebay user name, contact telephone number, the Ebay item number, method of payment and your reason for returning the item.
- The effect of the Regulations is to allow a UK customer to withdraw from the contract as if it had not been made. However, there are certain important conditions and limitations. Please read them carefully. These are:-
- Cancellation must be in writing, by first class post,or email. A telephone call is not sufficient.
- You must return the goods to us AT YOUR EXPENSE (including all packaging, product boxes, etc) unopened and in exactly the same condition in which the goods were supplied to you. This means that you must not destroy or dispose of the packaging in which the goods are supplied until you know that you do not intend to return the goods.
- Please note that proof of posting is NOT proof of receipt. You are liable for the goods until they are delivered to us, and we will not reimburse you until the goods are returned to us in good (must be fit for resale) condition. We strongly advise you to use Royal Mail Recorded delivery or other insured and tracked delivery service for this purpose in order to be sure that any goods returned are delivered safely to us.
- If goods returned to us are found to be damaged in any way, been used, or in the case of jewellery the sealed package has been opened, we will not refund any money. We will tell you this by email. The goods will then be kept at our premises for 90 days from the date of that written notice, after which time we will dispose of them without any further notice to you. You may collect the goods from us before the expiry of the 90-day period, if you wish, or you may pay us to return them to you as long as you tell us in writing before the expiry of the 90-day period.
ANY GOODS RETURNED TO US ARE NOT OUR RESPONSIBILITY UNTIL DELIVERED TO US. WE ACCEPT NO LIABILITY FOR LOSS OR DAMAGE IN TRANSIT.
We therefore recommend that you use the Royal Mail Recorded delivery or any other insured service At your expense
Please contact us to discuss a possible return BEFORE you send anything to us.
Any refunds will be made within 30 days of returned items
These conditions do not affect your statutory rights. |
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