Methods of Payment 

PayPal (By following through the checkout pages).  Alternatively you can telephone us on 01453 842533 and place your order over the phone. You can then pay with your credit / debit card or arrange to send us a cheque / postal order. 

Pricing

Unless otherwise stated all prices include VAT.  An invoice will be sent with your order unless you have specified a separate delivery address.

Delivery

All orders received by 1pm will be dispatched on the same day assuming all items are in stock. UK customers can expect their goods to arrive in 2-3 working days.  Orders over £50.00 will be sent out free of charge.  For more details on the postage costs please see below. 

Please call us on 01453 842533 to confirm stock availability and an estimated delivery date, if you need your order by a particular date.

Deliveries During Royal Mail Strike Action

All orders with a minimum value of £10.00 will be sent out via courier * during all Royal Mail postal strike action including one day before and one day after.

* The following Post codes are excluded from this offer;

Scottish Highlands (KW-KY Postcodes), Outer Hebrides (HS), Northern Ireland (BT), Shetland (ZE), Isle of Man (IM), Isles of Scilly: (TR21-25), Orkney (KW1-17), Inverness-Shire (PH19-44), Argyll (PA20-99), Aberdeenshire (AB13, AB21-23, AB30-56), Brodwick & Millport (KA27, KA28), Morayshire (IV3-24, IV26-99), Channel Islands (GY, JE)

These post codes will be serviced by Royal Mail 1st Class Mail.  NOTE: You will receive your item but there may be a delay so please be patient. 

Lost Parcels

If your order has not arrived and you are concerned that it could be lost in the post, please check with your local sorting office first before contacting us. A parcel is not classed as lost by the Royal Mail until 15 days have passed. If you have not received your parcel after this time then please contact us so we can make a lost parcel claim on your behalf.

Refund Policy & Returns

14 Day Money back guarantee.

We will exchange or refund unused purchases if returned within 14 days of purchase in the original condition and packaging, with a valid receipt. Items returned are done so at the customers own cost.  Please note this must be within 14 days (non-working day’s inc.) of receiving your order. Failure to do so will result in an exchange or credit note only being offered. We will offer exchange or a credit note up to 28 days from the purchase date.

We recommend that you get a proof of posting when returning any items. We will not be held responsible for any items lost in the post.  Items returned for exchange may be liable to a further postage charge depending on the exchange item. Claims for damages or shortages on any orders must be reported within 24 hours from arrival by telephoning 01453 842533.

Any faulty items must be returned within 14 days of purchase with a valid receipt and must be packaged securely, preferably in the original packaging. Before any item can be returned you must contact us on 01453 842533 to get a Returns Number.   Replacement items can only be sent out on the return of the original item, unless otherwise agreed. Unreturned items requested will be billed for.

Your item(s) must be returned clearly marked with the returns number. All returned items must be returned with all the documentation, blank warranty cards and any other accessories provided by the manufacturer. We will endeavour to send your exchange items to you within 24 hours of receiving the returned item, subject to the exchange item being in stock. If returning items for a refund please allow up to 30 working days for your refund to appear on your card statement. Credit Card refunds are only available to the Credit Card used in the original transaction.

We will not exchange or refund goods that are wilfully / accidentally damaged, repaired or modified.
All returns, credit notes and refunds offered are down to our discretion.

Stock Availability

Any item advertised on our web site should be in stock, and the website should notify you otherwise during the checkout procedure.  In the event that we are out of stock of any item ordered, we shall contact you within 2 working days of the date the goods were ordered, to notify you of a likely delivery date or any other options. We may contact you by email or telephone.

Privacy Policy

This privacy policy sets out how The Jumblies Toy Shop uses and protects any information that you give The Jumblies Toy Shop when you use this website.

The Jumblies Toy Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Jumblies Toy Shop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st July 2009

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. 

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

What we collect 
* Name
* Contact information including email address
* Demographic information such as postcodes.

We require this information to;
* Take & fulfill your order
* Only disclose information to third-parties for goods delivery purposes

Internal record keeping.
* We may use the information to improve our products and service
* We do not send marketing email unless subscribed. 

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. .