UK PAYMENT
We accept paypal, Personal Cheques & Postal Orders. If you send a check or postal order please be sure to still go through the checkout process and include your user ID and item number with your payment.
INTERNATIONAL PAYMENTS
I only accept paypal from all International buyers. At the end of the auction an invoice will be sent to you requesting payment, paypal will convert your currency automatically into GBPounds.
There are no exceptions to the rules; I do not accept International money orders, bank transfers, euro checks, traveller’s cheques or 3 goats & a camel either!!!!
Failure to pay for the auction within the specified time period will result in a non-paying bidder being filed, unless the buyer reimburses our eBay fees.
SHIPPING
Most items will be shipped within 24 hours of receipt of full payment. The shipping prices include our handling fee which covers all costs associated with shipping your item (boxes, packaging material, tape, padding, labour, etc.) International Customers are responsible for all duties, taxes, and surcharges associated with the shipment of your order.
We offer a standard 1st class postage service with the option of recorded delivery or International signed for. If your package is of a high value the Insurance is not an option it is compulsory.
RETURNS POLICY
You may return an item within 7 days for a full refund minus all shipping & handling charges. There will also be a minus of 20% which is our restocking fee. The item must be unopened or re-sellable in order for the refund to apply. At The Gem Tree, your 100% Satisfaction is our #1 Priority so if something is not as expected please email us at leesa@ntlworld.com.
CONTACT
leesa@ntlworld.com
CUSTOMER SERVCE & FEEDBACK
At The Gem Tree, our commitment is to serve you and guarantee your satisfaction. Since we also buy many items on eBay, we understand that making an eBay purchase can be a little scary at times. Therefore we make it our #1 priority to make each transaction a positive experience for every customer. If something's not right, we'll fix it. If you are ever unsure about anything or have any questions, just e-mail us & let us demonstrate our superior level of customer service.
* Please be advised that Yahoo e-mail addresses & eBay accounts linked to Yahoo e-mail addresses occasionally filter out e-mails and replies. In order for us to provide you with the best service, we encourage you to correspond with us through another e-mail service provider.
Feedback is an important part of the eBay community. We here at The Gem tree love to give and receive positive feedback. Our system is automated to leave you positive feedback once feedback is received. Negative feedback is never necessary. So, if for any reason you are unhappy with your purchase or experience please contact us.
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