The Fashion Embassy Shop

Questions about AUCTION / 'BUY IT NOW'

Questions about PAYMENT

Questions about ORDERS

Questions about SHIPPING

Questions about INTERNATIONAL SHIPPING

Questions about RETURNS, REFUNDS & EXCHANGES

How can I return my purchase?

Do you have this item in a different size/colour?

How do I pay for my item?

BACK TO TOP

Simply return your item along with our returns form full which is included with your item.

The Fashion Embassy carry a wide selection of sizes and colours, and if we have an item in stock then it will more than likely be available for purchase in our ebay store. If you can not find the item available for sale in the size or colour you require then we do not have it available for sale. Please feel free to use the search facility in our store to search for your size and colour.

In order to pay for your item, you must either click the Pay Now button at the top of your listing or within My eBay, this will take you to our secure checkout facility where you can select your preferred payment method. Alternatively, you can wait for the winning buyer email which will be sent within 3 hours after the auction with a link to take you to the secure checkout.

How do I pay for my item?

What payment methods do you accept?

Have you received my payment yet?

Why can't it pay by personal cheque?

Can I pay by Bank Transfer?

My PayPal account is not working, how can I pay for my item?

How long time do I have to pay for my item?

How much is this item in US Dollars / Euro's?

Is it safe to pay with my credit/debit card on your check out?

Where is my invoice?

Can you send my order to a different address other than my billing address?

BACK TO TOP

To pay for your item you must either click the Pay Now button at the top of your listing or wait for the end of auction email which will be sent within 3 hours and contain your personal link to complete your payment. Your must complete the checkout process in order to start the payment process.

We accept the following payment methods via our secure checkout, PayPal (items will only be sent to confirmed delivery address), Credit/Debit Card (Visa, MasterCard, Visa Debit/Delta, Solo, UK Maestro, items will only be sent to registered billing address), Postal Order (UK Pound Sterling only) sent by recorded delivery, Bank Transfer (UK only).

Once we receive your payment we will send you a payment received email to the email address registered on your eBay account. If you have not received this email we have not received your payment.

Due to the inherent problems associated which cheque's, such as cheque's bouncing, the long clearance time before items can be dispatched and customers expecting items to be dispatched before the cheque has cleared we cannot accept personal cheques. We apologise for any inconvenience this may cause.

Please complete our secure and easy checkout process where you will be able to select your payment by Bank Transfer, all details will be provided when completing your checkout.

That is not a problem, if you PayPal account is not working or has not been verified, we can accept payment by Credit/Debit card securely through our checkout for instant payment or you can send a postal order in the post.

All items must be paid for within 7 days of the auction ending, unfortunately if your payment is not received within this timescale, our automated systems start the unpaid item process.

To find out the what the price of your auction is in US Dollars, Euro's or another currency, please go to XE.OCM. Please note that all items must be paid in UK Pound Sterling.

Yes, it is 100% safe to pay with your credit/debit card on our checkout. All details are taken over the latest secure encrypted servers (SSL).

With a few minutes of winning the auction, or using the Buy It Now button you will be sent an email with the link to complete the checkout where you will be able to print your invoice.

If you are paying by PayPal we can only send your item to the confirmed delivery address registered on your PayPal account. If you are paying by credit/debit card, we can only dispatch your item to the registered billing address of the card used for payment. This is to ensure that you are the registered owner of the card used for payment.

CAN I CANCEL OR MODIFY MY ORDER?

HAVE YOU SHIPPED MY ORDER YET?

HOW LONG UNTIL I RECIEVE MY ORDER?

BACK TO TOP

Our shipping process is automated and your order is processed within hours. So once we receive your payment, we can not add, subtract or cancel your order prior to shipment.

Generally orders are dispatched the next working day after payment has been received. Once your order is dispatched you will received a dispatch confirmation email to the email address registered on your eBay account. If you have not received a dispatch confirmation email within 2 working days after your payment has been received, please contact us and we will tell you the status of your order.

All items are dispatched within 48 hours (1-2 working days) after your cleared payment has been received and sent by recorded delivery. Delivery is generally 1-2 working days within the UK and 5-7 for International customers. A signature will be required on delivery.

WHEN WILL I RECEIVE MY ITEM?

CAN YOU SEND MY ITEM BY NORMAL FIRST CLASS?

CAN I HAVE A DISCOUNT ON POSTAGE?

CAN YOU SEND MY ITEM WITHOUT AN INVOICE ENCLOSED?

DO YOU DO COMBINED POSTAGE?

CAN YOU SEND BY CHEAPER SHIPPING METHOD?

WHAT DO YOU CHARGE FOR POSTAGE?

CAN YOU SEND THE ITEM IN DISCREET PACKAGING?

BACK TO TOP

All items are dispatched within 48 hours (1-2 working days) after your cleared payment has been received and sent by recorded delivery. Delivery is generally 1-2 working days within the UK and 5-7 for International customers. A signature will be required on delivery.

Unfortunately we are not able to send items by unrecorded delivery. All items will be sent by recorded delivery and require a signature to confirm it has been delivered.

We are currently able to offer a reduced postage rate for all additional items purchased within an order. The first item in a order will be charged at the highest postage rate, and then each additional items postage is £1.50 for UK customers. Unfortunately we are not able to offer any other postage discounts.

All items can only be sent with the invoice enclosed, unfortunately we can not do requests to send it without an invoice.

Yes we do do combined postage. All items purchased within 48 hours of the first item will automatically be combined under the same invoice. You will be charged the highest postage rate on the first item, and then £1.50 for each additional item within the invoice to the UK and a discount of 50% on the additional items postage for International orders.

We try to send our items at competitive postage rates, while still being able to offer you a speedy and secure delivery service, with this in mind we are not able to send items by a cheaper delivery service than what is currently offered.

All postage rates are displayed at the bottom of each listing, you will be charged the highest postage rate for the first item in an invoice and then £1.50 for each additional item for UK orders, and a 50% discount on the additional items postage for International orders.

All items are sent in our own custom made packing to ensure that they are sent safe and securely, unfortunately we can not send items in other packaging.

Can you send my order marked as gift?

Do I have to pay customs taxes and duties?

BACK TO TOP

Please note the intentionally filling out a fraudulent Customs Declaration is an offence. All items will be sent with the correct customs documentation to your destination country, including a commercial invoice.

Customs duties and taxes are not included in the order total. If your item is being shipped outside the EU you may have to pay customs taxes when your item enters your country. This is out of our control and we do not know how much and what rate of taxes will be charged. For more information on this please contact your Custom and Excise department.

WHAT IS YOUR RETURNS POLICY?

HOW DO I RETURN MY PURCHASE?

CAN I EXCHANGE THIS FOR A DIFFERENT SIZE/COLOUR?

I HAVE RECEIVED THE WRONG ITEM, WHAT DO I DO?

I HAVE RETURNED MY ITEM, WHEN WILL I GET MY REFUND?

BACK TO TOP

The Fashion Embassy want you to be 100% satisfied with your purchase, but if for any reason you are not satisfied you can return it along with our returns form within 14 days of receipt for a refund or exchange. (exchanges not available on auction items). For our full returns policy please go to RETURNS POLICY

Simply return your item in it's original condition along with the completed Returns Form which will be enclosed with your purchase, return address can be found at the bottom of the returns form.

If you have purchased an auction item it can only be returned for a refund. If the item you have purchased is a Buy It Now, you can return this for a different item, simply return it using the returns form and once it has been received we will send out your exchange providing it is available in stock, if your replacement item is more expensive you will need to pay the additional amount, if it is less, we will refund the difference.

We do try our hardest to ensure that you are satisfied with your purchase, but unfortunately on occasion we do make a mistake. If you have received the wrong item please return it in its original condition along with our returns form and we will send out the correct item on receipt of your return. We apologise for any inconvenience this has caused.

We do try to process all returns as quickly as possible. Your return will be processed within 10 working days of receipt of the returned item back to us, once it has been processed we will send you a confirmation email with details of your refund. If you have returned it by recorded delivery we will be able to advise when it was received and when your item will be processed.

BACK TO TOP