 |
| Q:IMPORTANT - don't tick 'Hide my email address' below |
|
| A:We reply by email rather than eBay messaging and if you hide your email address you probably won't receive a reply! |
| Q:Is the phone locked? Can you unlock it? |
|
| A:The phone is sold for use on the network specified in the ad, and will be locked as such. We do not answer questions about unlocking. |
| Q:When can I expect my order to arrive? |
|
| A:Within 2 working days, and very often the next day. |
| Q:What's included in the box? |
|
| A:Every phone comes with battery, manual and charger - the manufacturers change the extra contents frequently so we are unable to confirm accessories for specific handsets. |
| Q:Do you ship internationally? |
|
| A:We can only ship within the UK. |
| Q:I live nearby, can I collect? |
|
| A:Sorry, no - the Crewe address is a secure warehouse with no public access. |
| Q:Will you accept any less? Or exchange? |
|
| A:No, we set the prices as low as we can, and we don't do swaps, sorry. |
| Q:Can I use my existing sim card? |
|
| A:All of our phones come with a PAYG sim card and the phone is intended for use with that sim. No other sim card can be guaranteed to work, and the included credit is only applied to the sim we provide. |
| Q:Can I keep my old number? |
|
| A:O2, Vodafone and Orange will port a number from one of their PAYG sims to another, T Mobile and Virgin will not. You can port a number from one network to any other network. |
| Q:I've accidentally bid on a phone, what do I do? |
|
| A:Let us know and you’ll receive a message from eBay asking you to confirm
we’re not going ahead with the sale. Just agree to this and it can be
cancelled. |
| Q:My order hasn't arrived after several days |
|
| A:Paypal payments sometimes come in the form of an e-cheque, which takes several working days to clear - please check your payment in case it was an e-cheque, if not then get in touch. |
) 
