Payment is preferred via Paypal as items are ready to despatch. Postal Orders and Personal Cheques are accepted by prior arrangement. Please make contact within 48 hours of purchase to arrange. All items are despatched within 3 days of receipt of full, cleared payment. We do not post on Saturdays or Mondays, unless by special request. If you require the item urgently, please contact us. Please allow up to 7 days in addition to this for items paid for by cheque. Standard postage is 2nd class unless otherwise stated. Wedding Dresses are despatched first class recorded. Please note that Recorded Delivery Insurance covers up to £36.00, if extra Insurance is required, Special Delivery should be selected (up to £500). Recorded and Special Delivery will require a signature upon delivery. Items returned to us will require a further postage charge to be redelivered. Collection in person can be arranged. If you have any enquiry, including postage discount for multiple items or special instructions for delivery, please contact us for details BEFORE payment is made. Please note that P&P charge does include packaging which must be taken into account. If you are unhappy with the P&P charge, please do not buy. For multiple purchases, we are happy to combine P&P at a discounted rate. Please wait to receive a new Invoice before payment, as Discounts cannot be applied once payment is processed.

Our Wedding and Bridesmaid dresses, unless otherwise stated, are samples as part of a shop stock and therefore, have been tried on in a carpeted shop environment. We carefully check each item before listing and will note any noticeable flaws in the item. Some may have a loose bead, another may have a smudge of make up inside the bodice, this is expected in a sample and will also reflect in the price of the item. Returns will be accepted if the item is listed incorrectly or there is major undisclosed damage. Shoes cannot be returned, unless mis advertised. Refund will be processed once the item is returned by like postage means and must be in the condition it was sent out in. This includes damage, smoke, pet or body odours and stains or make up marks. Postage costs will not be refunded. Please read our policy carefully BEFORE you bid on or buy the item. Please contact us within 48 hours of receipt of item with any issue or complaint.