At The-BlackBerry we want you to be happy with your purchase.

However, we understand that sometimes you may not be satisfied with the purchase you have made as the item may not fit or you simply change your mind. For this reason you can return any item purchased from The-BlackBerry for up to 14 days from the date you receive your item as long as they're ‘as new', which means:

Simply return your item along with the completed Returns Form which will be enclosed with your purchase.

How it works?

Auction Items:

Refund:

If you have purchased an Auction item and are not 100% happy, you may return your item within 14 days of receipt of your item to arrange a full refund (excluding postage). Items must be returned in their original condition (no cigarette, perfume smell, make-up marks etc).

***Please note that we do not offer exchanges on auction items for a different size, colour or style etc***

Buy It Now Items:

Refund:

If you have purchased a Buy It Now item and are not 100% happy, you may return your item within 14 days of receipt of your item to arrange a full refund (excluding postage). Items must be returned in their original condition (no cigarette, perfume smell, make-up marks etc). If your order was sent with free postage, standard postage of £3.95 will be deducted from any refund.

Exchange:

We offer two types of exchange for Buy It Now items.

Speed Exchange:

1: call us on 0207 9938 009 or email us at customerservices@the-blackberry.com

2: tell us which item you wish to exchange with

3: pay the full price of the replacement item

4: we will send out your replacement item straight away with free standard postage

5: you return your original item for a refund

Normal Exchange:
1: return your item in the post specifying on the returns form which item you wish to exchange with

2: when we receive your return and it is processed we send out your replacement item with free standard postage (if it is still in stock)

3: if the exchange item is more expensive you need to pay the difference, if it is less we refund the difference

Please note that international customers will need to pay return postage at the advertised rate for the replacement item for all exchanges.

All exchanges are subject to the replacement item being available and in stock.

Faulty/Incorrect Items:

In the rare cases where we send an item that is faulty or incorrect simply return your item using our Returns Form and we will either give you a full refund or send out a replacement (subject to stock). Return postage by First Class Recorded delivery is your responsibility, but we will refund the cost of your return postage on receipt of your returned item.