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| Q:How do I fit these legs to my furniture? |
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| A:Your existing legs should just unscrew. Please ensure that our standard 8mm diameter dowel screw is the correct size for your furniture. Our website: www.e-w-p.com has 2 sections devoted to fitting legs and T-Nuts so please read these first. We have developed solutions to ensure that our legs can be fitted to virtually any wooden furniture. |
| Q:Do you combine shipping? |
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| A:Yes. We charge no more than £8.60 per 20kg courier delivery within the UK Mainland. If you buy different styles and PayPal does not combine the shipping then we automatically refund excess charges daily. Delivery requires a signature. Many customers provide a work address or supply details of garden shed etc where the parcel can be left. |
| Q:When can I expect my order to arrive? |
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| A:Normally items within UK Mainland are sent by courier on a 24 hour service. They are pretty good 98% of the time, but sometimes parcels can take 48 hours. The good news is that we have only lost 1 parcel in 4 years and in-transit the goods are fully insured automatically.
We can track any parcels that don't arrive when expected. |
| Q:How much is the Shipping and Handling Charge? |
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| A:For UK Mainland only: £4.60 for the first lot, then £2 for subsequent lots up to a limit of £8.60. We have to buy the packaging and our despatcher, who can process 6 orders per hour also has to be paid, plus VAT on the total. Each despatch actually costs our company more than we charge. Heavy goods are expensive to package and send securely. |
| Q:Do you ship internationally? |
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| A:Yes, we have negotiated low air freight rates. For example each delivery up to 30kg will cost: Belgium/France/Germany/Netherlands/ROI/ £17; Spain £21; Greece £26 etc. Email with the item details for a price and be sure to include your full address. (Surface mail is actually more expensive than these Air Freight rates.) |
| Q:How can I tell what screw fitting my furniture has? |
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| A:Most modern UK furniture has 8mm diameter screw fittings. You cannot determine this just by measuring across the top of the screw thread. You need to get hold of a KNOWN 8mm standard machine screw (try B&Q) and see if it fits your furniture. If it is the correct diameter then it will fit easily without using any tools. 10mm is also used in the UK |
| Q:I have PUSH-FIT castors at present - how do I fit these legs? |
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| A:We supply T-Nuts with each leg. Remove the existing socket which can be easily levered out. Drill the hole out to 12mm dia. Fit the T-Nut into the TOP for the Wood Rail, tap it in with a hammer, then screw the leg into the T-Nut from the BOTTOM of the rail. |
| Q:I cannot get access to the TOP of the hole to fit the T-Nut. |
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| A:We can supply an insert called a D-NUT. This needs a 12mm dia. hole, a little longer than the length of the Dowel Screw on the leg. The D-Nut is screwed into the wood using an Allen Key. It must be set as far into the wood as possible to give it strength. For 35mm length dowels, set the D-Nut 25mm deep into the wood. The leg screws into the D-Nut. |
| Q:Do you supply 10mm dowel screws |
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| A:YES. Just email and we can do that. You can also just request 10mm dowels at the PAYPAL checkout but its best to email us as well. |
| Q:WHY HAVE YOU NOT REPLIED TO MY EMAILS?? |
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| A:WE ALWAYS RESPOND TO QUERIES WITHIN 4 HOURS MAX. So PLEASE CHECK YOUR SPAM FOLDER where you will probably find our emails. We regularly find customers have incorrect security settings and this stops mail getting to them. Our phone number is: 0131 660 5410. We will ALWAYS return your call during working days. |
| Q:Will you polish 4 legs to a different colour for me. |
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| A:Sorry, but we cannot offer that service. However, we may have the legs you require available unpolished and if so then you could perhaps polish them yourself - it is not difficult. You should be able to find a local polisher who would polish and/or colour match the legs for you. Just email us to see if the legs are available unpolished. |
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