Refunds and Exchanges

If you are not 100% happy with your purchase we offer a full no quibble refund. We will only fully refund if all the following conditions are met 

Item returned within 7 days of receipt
Item returned unworn

As is normal with EBAY traders where the item is returned the postage costs are non refundable. Refunds will be made on the same basis as payment ie if paid via paypal repayment will be via paypal, if paid via cheque repayment will be via cheque.

Please return any item to; Stewart Accounting Services Limited, 46 Burns Avenue, Larbert, Scotland, FK5 4FB.  Please also enclose a note of your EBAY ID, EBAY ITEM NUMBER and the reason for return. Items returned without the EBAY ID, EBAY ITEM NUMBER and reason for return may not be refunded.

If it turns out the size you requested is the wrong size you need please contact us, or check our EBAY shop, and we will check our stock to see if we have the size you require. We will post the required size on receipt of the original item and receipt of the additional postage cost which will be advised. We find that the easiest way to pay for the additional postage is to enclose with the item that you are returning.

Unfortunately from time to time errors can occur which may result in the wrong size or wrong style being sent to you. In this case we will forward the correct size and style on receipt of the wrongly posted item. We will also refund you the cost of postage for returning the wrong item as we wouldn’t expect a customer to pay for the postage when it is our mistake. Please advise us of the postage cost when returning and we will refund on the same basis as payment.

Genuinely faulty items will either be replaced or refunded. We must be advised of any faulty goods within 24 hours of receipt or replacement or refund may not be given. It is the customer’s responsibility to pay for the postage of the shoes to be returned to us. If we find the item to be faulty we will refund the postage cost on the same basis as payment.