Welcome to Tilly's Treasure box
Here at Tilly's Treasure Box we are committed to providing you with only the very best of service & guaranteed customer satistfaction
Shopping at Tilly's Treasure Box
Shopping at Tilly's Treasure Box could not be easier! When you have selected the item you would like to order, please select the "Buy It Now" button on the listing. You will then be forwarded to the purchase page to confirm the item you have brought and thats that !
You will be emailed an invoice with the total to pay in which can be paid by the following:
We are more than happy to combine orders to save on Postage charges, Please contact us for details on the items you would like to order & we will be happy to combine the postage.
Delivery Times
All items ordered from Tilly's Treasure Box are packed securely & professionally so that they reach you in absolute perfect condition.
We know that many of our items are brought as gifts so we take special care when posting to make sure that you recieve them in perfect order.
All items are usually posted on the day of purchase (excluding Bank Holidays) If payment is recieved before 5:00pm to make sure you recieve the fastest possible delivery of your items by Royal Mail 1st class (UK Only)
Please allow extra time during the run up to Christmas
For none UK buyers your items will usually be shipped on the day of payment being recieved by Royal Mail Airsure Signed for in which you will be emailed a Tracking Number to track & trace your item online & you will be required to sign for your item upon reciept
In the unlikely event that you do not recieve your items within 30 days please contact us at Tilly's Treasure Box & we will be happy to help & asist in every way we can.
Returns
In the unlikely event that you are not 100% happy with your purchase from Tilly's Treasure Box you may return your order back to us within 7 days of reciept in unused condition & you will be refunded the purchase price ( Minus Postage )
Please contact us and we will forward you with a return address for your order to be sent back.
We also advise that you send the item by a Recorded delivery as we cannot be held responsible for loss or damage in the post.
Complaints
We hope you will not have cause to make a complaint, However, If you do, We will endeavour to put the matter right quickly. We will respond to any customer complaints within 3 days to resolve the matter as quick as possible
Our Privacy Policy
Tilly's Treasure Box is committed to protecting your privacy and we fully comply with the Data Protection Laws applicable to the UK. If you have any questions about our privacy policy please do not hesitate to email us.
Feedback
Once you have recieved your order & you are happy, please leave feedback & feedback will be left from Tilly's Treasure Box for you
Please do contact us before leaving negative and we will endeavour to resolve the matter or complaint in which you may have.
Finally, we would like to thank all our customers that choose to purchase from Tilly's Treasure Box, we could'nt do it without you!
Thank you!
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