Purchases paid for by Paypal by midday are dispatched same working day if at all humanly possible (and often when not!). Working days are Monday to Friday, so:
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Paid for MIDDAY Monday - dispatched first class on Monday
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Paid for 1pm Monday - dispatched first class on Tuesday
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Paid for MIDDAY Friday - dispatched first class on Friday
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Paid for 1pm Friday - dispatched first class on Monday
Purchases paid for by postal orders will be the dispatched the day after we receive the payment - this is because our postman does not arrive until about 1pm in the afternoon.
Q: shipping insurance for UK addresses.
All orders, paid for as one transaction, that total over £20 will be sent by insured Recorded Delivery. You only need to pay the standard shipping rate which is 80p for the first item and 12p per item thereafter.
Customers whose orders total less than £20 will be offered insurance at the rate of 0.75p per parcel. Insurance is recommended. Parcels sent without insurance are sent at your own risk. We do obtain proof's of posting and we do deal with non-delivery claims sensibly.
Q: a certificate of posting provide insurance doesn't it?
The post office says that following items are not insured via a certificate of posting:
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Anything made of, or containing, sterling silver or gold of any karat;
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Anything made of, or containing, any semi-precious stone;
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jewellery
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anything being sent from the UK to any other country
So the short answer is no. To insure your parcel you need to opt for recorded delivery.
Q: shipping to addresses outside of the UK
We do not ship our products to addresses outside of United Kingdom.
Q: when will my purchases be delivered?
We will notify you that your purchases have been dispatched. We only use first class post so in thoery your purchases will arrive the day after they were posted. However this does not always happen - the Royal Mail admits that it fails to meet its own target of next day delivery for 1 in every 10 items posted.
Your parcel will be dispatched to the address provided to us via Ebay - so if this is wrong then we need to know!
Our long experience is that if mail does not arrive next day then it is in transit - and that generally there is no reason for it being late other than inefficiency on the part of the Royal Mail.
Q: how can I contact you?
Easy. By email via sales@thesilvercorporation.co.uk or by phone 0845 838 6226
Q: I've asked you for a combined invoice, when will it arrive?
We send out combined invoices, every morning generally by 8am. Everyone who has made two or more purchases - two or more of which have not been paid for - will automatically receive a combined invoice, you do not need to ask us for one. Your invoice will be sent to the email address that you have registered with Ebay and you will be able to pay your invoice from your mailbox. If your purchases are paid for by the time stipulated on the invoice then your purchases will be dispatched same day.
Important exception: Ebay routinely performs "system maintenance" every week on Friday mornings between 0700 and 0900. During this time we are often unable to access our seller screens and thus cannot send out combined invoices until this "maintenance" is complete. Additionally, aproximately one week in eight the "maintenance" goes wrong and our screens remain "down" until maybe upto midday. So, if its Friday morning and you have not received a combined invoice by 0930 this is why - as soon as we can access our screens, rest assured that your combined invoices will be sent out to you.
Q: what are the UK shipping rates?
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