Please view our Terms and Conditions and FAQ pages before asking us any questions. If you have questions that are not answered, please contact us through the eBay Message System via ASK SELLER A QUESTION or CONTACT THE SELLER in connection with the listing you are querying and we will do our best to answer it within 24 hours. Thank you!
 

Each of our individual listings are already crammed with as much information as possible to save on both time and clicks!

Simply scroll down to view the whole page, then move your mouse over the BLUE CIRCULAR ICONS for the following information:

Under the heading PRODUCT INFO you will find MEASUREMENTS, DESCRIPTION and KEY FEATURES

Under the heading BRAND DETAILS you will find information about the MANUFACTURER

Under the heading PAYMENT you will find instructions on how to make your PAYMENTS

Under the heading POSTAGE you will find DELIVERY TIMES and MONEY SAVING TIPS on MULTIPLE PURCHASES

Under the heading RETURNS our policy is outlined along with a link to our TERMS AND CONDITIONS

Under the heading FAQs there is a link to this page which hopefully gives you answers to anything we haven't already covered above!

HANDBAG QUESTIONS

Are all your leather handbags really made from leather?
The Real Handbag Shop mainly sells goods which are made from leather (animal hide) and this will be clearly specified in each listing. Only occasionally do we stock bags made from jacquard fabric and this will be clearly shown. If in doubt, just ask and we will be happy to confirm.

Are all your handbags Brand New?
Yes, all bags listed in The Real Handbag Shop are guaranteed to be Brand New and are not secondhand or used.

Do you have this style but in a different colour? Do you have a bag which looks like…….?
All the stock we have available will already be displayed in The Real Handbag Shop online, we don't keep any up our sleeves! However, we do get new stock in every week so add us to your Favourites' List and check back regularly.

Is this bag from a Smoke Free, Pet Free Environment?
Yes.

Can I come and visit your shop? Can I collect my purchase in person?

The Real Handbag Shop is an internet based company only and all stock is kept off site for security reasons in a secure warehouse from where it is dispatched daily. The bags are neatly stored all wrapped up and ready for the post. This keeps the maintenance costs low and enables us to pass on the savings to our valued customers. If you wish to examine the bags in the comfort of your own home, we do operate a returns policy. Refunds less postage costs are available for up to 14 days after delivery. For full details please see Terms and Conditions in The Real Handbag Shop; just click on the shop link.

What’s the cheapest you will sell this bag for? Can I make you a lower offer?
Only if there is a BUY IT NOW or BEST OFFER logo displayed on the listing. Otherwise the cheapest price is the price displayed at the start of an Auction. Our prices don’t go any lower than that as they are already far too good to be true! If you wish to make us an offer, please do so by bidding. You never know, you may get lucky and win a genuinely beautiful leather handbag for a song! By-the-way, if you are purchasing more than one item, you will make great savings on combined delivery fees. We also have some selected items available with a free delivery option (see postage section below).

I am not familiar with this brand of handbag. What is the quality of these bags?
The quality is of a high standard as you would expect to find in any High Street Shop or Boutique in the U.K. Where there is a Recommended Retail Price in the listing, this will give you an indication of the standard to expect. You would not compare a £5 bag with one which retails at £50 for instance, nor expect a £50 bag to be comparable to one which sells for £500.

Have you any more photos of this bag and can you e-mail them to me?
We offer all our prospective customers a full range of angles and views within each individual listing and are unable to supply more on demand - sorry!

How accurate are the colours in your photographs?

The Real Handbag Shop does its very best to obtain an accurate photo of items in its auctions and all our own equipment is professionally colour balanced. However, since colour varies from computer monitor to computer monitor and in differing light conditions, please view the photos as a representation which will not be 100% accurate.
 

GENERAL QUESTIONS

I missed the sale / Forgot to bid / Lost the auction to another bidder. Do you have any more.....?
If the item remains unsold at the end of the auction, it will be re-listed automatically either in The Real Handbag Shop or on one of our other websites. If the item was sold to the highest bidder and you have placed a lower bid, depending on our stock levels and the amount bid, we may be able to send you a Second Chance Offer. However, it is always advisable to place your bid early to avoid disappointment.

I have bid on the wrong item, can I cancel my bid?

Yes, please do so. Just follow the instructions given on eBay.

What is the price for this in Dollars, Euros, etc?
With currencies there are two key features that help international buyers convert the price of an item to the currencies they understand:
Bids and prices on the View Item page display automatically in both the currency the seller specifies and the approximate home currency equivalent for the site from which the buyer is viewing the item.
A buyer can convert all Search and Listings prices to local site currency by clicking the "Show all prices in local currency" link in the "Show" box on the Search and Listings page.

DELIVERY & POSTAGE

Can you send parcels to an alternative address than the one registered with Ebay/Paypal?

No, sorry! If you wish to pay using Paypal, we can only ship to the address you have registered with Paypal. This is to combat fraud and protect our valued customers' Paypal accounts. If you want an item sending to an address other than your home address such as a work address, please pay by Credit/Debit Card as there is an option during checkout for you to enter both your registered billing address (for credit card checks) as well as an alternative shipping address.

I do not live in the U.K. so do I have to pay Customs Duty?
For International Deliveries, we are obliged to fill in a Customs Declaration including a description of the contents, weight and value. It is the responsibility of the buyer to check the import rules for their own country and pay any duty which may be levied. (WORLD CUSTOMS ORGANIZATION www.wcoomd.org)
CUSTOMS DUTY is NOT payable from the U.K. to the EU COUNTRIES listed: Austria, Azores, Balearic Islands, Belgium, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden & U.K.

For further queries, help and assistance, please contact our Customer Service Team on 0844 736 5855 (Mon-Fri 10am till 5pm).