1. How are your prices so low?

First, we operate at a lower overhead than big city stores. We also do not employ an alterations department, which add to the cost of operation. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.

2.  What is the difference between a special order and an in-stock gown?

Special order gowns are made according to each order we receive from a customer and submit to the designer. We do not keep special order gowns in stock. Special order gowns normally 3-4 weeks for delivery .
In-stock gowns are available for quick delivery. We have these gowns in-stock in various sizes and colors on a first-come, first-serve basis. Quick delivery gowns normally take 1 week for delivery depending on availability.

3.What is the delivery time for orders?

Special orders normally take 3-4 weeks for delivery from our factory to our warehouse.
Quick delivery orders from here can normally take 1 week for delivery depending on availability. Please be aware some dresses in these collections are available on a first-come, first-serve basis and may not be available once an order is processed.

4. What is a Rush order?

We offer a Rush service for orders that have been placed in a time frame that falls short of their standard production schedule. Rush does not imply that an order will be "rushed" into production ahead of other orders. Rush means, if time permits and the fabric of a particular style is available, our manufacturer will cut the order.
Delivery for Rush orders is approximately 2 weeks dependent on the manufacturer's schedule. The fee for the Rush service is dependent on the designer and will display on the order form and added to your total price. Rush service is not available for all designers. please see here

5. When should I order?

Special orders take 3-4 weeks for delivery from the factory to our warehouse. Quick delivery orders are shipped from our location within 1 week of the purchase depending on availability.
Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.

6.What is your return policy?

Please refer to the return policy appeared on each item page.

7.How can I try-on or see the gowns before I order?

Because of our wide selection of dresses we do not carry every style, color or size therefore you might consider locating a retailer in your area that offers the designer and particular style you are interested in. We strongly suggest viewing the gown before ordering since all sales are final and cannot be cancelled.

8. How can I see a swatch of the color I'm interested in before I order?

please see here for details

Please note that colors can appear differently on-site since computer monitors do vary. We strongly suggest you to physically view the swatch card prior to ordering for the best determinant.

9. How do I order?

We offer three convenient ways to order: online, fax, and mail

10. Can I place my order over the phone?

We can not accept order over the phone.

11.How do I pay?

We accept eBay PayPal, UK Personal Cheque, UK Postal Order, Bank Draft/Money Order, IBAN/SWIFT(BIC). The payment of your order is due in full at the point of purchase. We cannot refund any portion of your payment or accommodate any exchanges. Once your order has been submitted, our vendors are unable to make any changes or modifications relative to style, size, color, or specific length.

12. How will I be notified of my order status?

Please see here for details

13.Why can't I get an exact shipping date instead of an estimated shipping date?

Manufacturers do not guarantee their ship dates since their production can vary. Ship dates are tentative and subject to change. Manufacturers provide retailers with an estimated shipping date, which we in turn provide to our customers.

14. Do you ship outside the U.K. ?

YES. We can.

15. How long is shipping from your location to me?

Orders shipping from our location normally take 1 - 4 business days for domestic delivery. International delivery can take 3 – 5 days for delivery. This may vary according to the shipping company’s schedule. Please note that ALL delivery times are ALWAYS approximate.

16.Can I request upgraded shipping?

You may select upgraded shipping. Please note expedited delivery refers to the shipping from our location to your specified shipping address. It does not affect the time frame for the designer to deliver your order to our location. The charge is dependent on your zip/ postal code and items being shipped.

17. Can I receive a swatch?

please see here for details

18.Can I have a picture of the gown?

Yes, please contact with our customer service first.

19.How do I contact Customer Service?

For general inquiries or to check the status you may email us at beautydom.help@googlemail.com

20. Are these used dresses?

All gowns and products we offer are new and direct from our factories. We also have discontinued off-the-rack sample gowns available at a discounted price. We do not accept or offer resale items.

21 Can I order fabric?

please see here for details

22 How do I decide what size to order?

please see here for details