At Stationery Shack we try and keep things as simple as possible as well as offering an unbeatable level of customer service. Everything you buy is backed by our money back guarantee. You have 30 days from the date of despatch to return the product to us for a full refund (You must first telephone us for a returns number and address).

We want you to be satisfied with the goods you receive, if you are not happy for any reason with the products you purchased, we will give you a 100% refund on the goods you purchased. All we ask is that you return the products as new and with the original packaging in good order. Any items returned with damaged packaging will incur a surcharge.

If you find it necessary to return any goods to us, we need the following information, which must be enclosed with the returned goods.

• The invoice number and date (or a photocopy of the invoice)
• Your name and address as per the invoice
• Description of the goods being returned and the reason for return
• Whether you want a refund or replacement

Please note if you are returning the item due to the fact that you have ordered the wrong product then no postage will be refunded to you and you must pay the return postage sending the item back. 

Faulty goods under warranty or guarantee

If you product has been purchased more than 30 days ago and the product appears to be faulty you should first telephone Customer Services on 0845 0171616 for assistance. If we cannot assist you with the fault we will ask you to return the product when we will either send you a replacement or repair the item. Discontinued products will be replaced with a product that is either equal to or better in functionality.