We want you to be happy and 100% satisfied with your purchase. If you are not completely satisfied we will accept returns or exchanges for all items within 14 days of the original delivery date. Returned items must be in original condition with no damage or missing parts. Shipping charges are not refundable (we will pay all shipping costs including the return shipping cost if the returned item is a result of our error). You will be responsible for the cost of return and safe return of any product purchased after which a refund of the purchase price will be made in full, unless the goods have been miss used, or are in a condition that warrants the product non-saleable.

When returning an item please make sure you get a 'proof of postage certificate' from the Post office (Free of charge) and make sure to properly insure the item(s). Please send all returns to:

Splay.co.uk reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. This does not affect your statutory rights.