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DUE TO EBAYS NEW RULES FOR BUSINESS SELLERS ON EBAY,I MUST TAKE THIS OPPERTUNITY TO REMIND YOU OF THE TERMS OF THIS SALE WITH US, SOUTHCOASTPETS.ALL ITEMS ARE SUBJECT TO A 7 DAY PERIOD FROM THE DATE OF RECEIVING THE ITEM WHERE IF DEEMED NECESSARY THE ITEM MAY BE RETURNED IF, NOT AS DESCRIBED,FAULTY, DAMAGED ETC ETC.SIMPLY 'CHANGING OF MIND' IS NOT ACCEPTED AS A VALID REASON FOR RETURN,IN THE CASE OF 'COLOUR MAY VARY' BUYERS ARE REMINDED THAT THEY MAY NOT RECEIVE THE COLOUR SHOWN IN THE PICTURE, THE COLOUR SENT IS THE COLOUR AVAILABLE AT THE TIME OF PURCHASE,AND AGAIN THIS IS NOT A VALID REASON FOR RETURN.ALL ITEMS MUST BE CANCELLED WITH A CANCELLATION NOTICE TO THE SELLER THAT CAN BE SENT THROUGH EMAIL OR WRITTEN LETTER,THIS CANCELLATION MUST BE AVAILABLE FROM THE BUYER ON HARD COPY AT THE SELLERS REQUEST AT ANY POINT, FAILURE TO DO THIS WILL MAKE THE PURCHASE CONTRACT VOID.THE ITEM MUST BE RETURNED IN A 'NEW' OR AS 'NEW' UNUSED CONDITION WITH THE ORIGINAL PACKAGING, CLOTHES AND HARNESS'S ARE NOT CLASSED AS 'NEW' ONCE THEY HAVE BEEN TRIED ON, AND FULL MEASUREMENTS ARE GIVEN ON EVERY LISTING PRIOR TO PURCHASE SO IT IS THE PURCHASERS RESPONSIBILITY TO MEASURE THEIR PET BEFORE DECIDING ON A SIZE. THEY ARE THEREFORE NOT INCLUDED IN THE RETURNS POLICY. RETURNS ARE AT THE BUYERS COST AND MUST HAVE TRACKING INFORMATION,THE RETURN COSTS HAVE NEVER BEEN PAID FOR OR BEEN THE RESPONSIBILITY OF THE SELLERS,THIS IS NOT A NEW CLAUSE,PAYPAL AND THE LAW DO NOT REQUIRE SELLERS TO PAY RETURN COSTS UNDER ANY CIRCUMSTANCES. THE ORIGINAL COST OF POSTAGE OUT TO YOU WILL NOT BE REFUNDED UNLESS THE RETURNED ITEM IS FAULTY OR DAMAGED, ONLY THE COST OF THE ACTUAL ITEM ITSELF. IT IS WHILST IN THE CARE OF THE BUYER THAT THEY HAVE A DUTY TO TAKE CARE OF THE PURCHASED ITEM UNTIL ITS RETURN,SHOULD THIS BE NECESSARY.ANY ITEMS 'CANCELLED' OR 'RETURNED' AFTER THE 7 DAY PERIOD, WITHOUT THE PROPER CANCELLATION NOTICE WILL NOT BE REFUNDED.
ITEMS BROKEN,DAMAGED OR LOST WILL BE CLAIMED FOR THROUGH THE APPROPRIATE COURIER SERVICES,AND FUNDS RELEASED TO THE BUYER ONCE THE CLAIM HAS BEEN SETTLED. ON RECEIVING THE RETURNED ITEM BACK, WE WILL ISSUE A 'TRANSACTION CANCELLATION' FORM THROUGH MY MESSAGES VIA EBAY TO THE BUYER, WHICH THEY MUST FILL OUT AND REPLY TO EBAY IN ORDER FOR US TO RE-COUP OUR SELLING FEES/CANCEL THE SALE WITH THE BUYER - CURRENTLY WE ARE CHARGED - LISTING FEE PLUS 10% FINAL SALE VALUE OF ITEM ON EVERY ITEM SOLD, THIS IS SET BY EBAY NOT US - FAILURE TO DO THIS WILL RESULT IN THE FEES BEING DEDUCTED FROM THE REFUNDED AMOUNT, WE SHOULD NOT LIABLE FOR THE FEES ON A CANCELLED SALE IF THE ITEM HAS BEEN RETURNED AND REFUNDED, WE ARE SURE YOU UNDERSTAND AND AGREE WITH THIS.
WE REMIND OUR BUYERS TO READ THE LISTINGS AND TERMS AND CONDITIONS CAREFULLY AND FULLY TO ENSURE THEY HAVE NOT MIS-READ OR MADE ANY MISTAKE IN CHOOSING AND PURCHASING OUR GOODS,THEY ARE ALL DESCRIBED ACCURATELY AND TO THE BEST OF OUR KNOWLEDGE,ANY QUESTIONS SHOULD BE ASKED BEFORE THE PURCHASE.THIS MEANS THERE SHOULD BE NO EMBARRASSING SITUATIONS FOR BUYER OR SELLER, POST PURCHASE THAT COULD HAVE BEEN AVOIDED.
MANY THANKS, AND WE HOPE YOUR PURCHASE IS PROBLEM AND HASSLE FREE.
WITH COURIER DELIVERY IT IS EXTREMELY IMPORTANT YOU CHECK THE ITEM ALL OVER BEFORE SIGNING THE MACHINE/DELIVERY RECEIPT. IF THIS IS NOT POSSIBLE PLEASE SIGN ‘UNCHECKED’. FAILURE TO DO THIS AND DAMAGE IS FOUND AT A LATER DATE, MEANS A CLAIM IS ALMOST IMPOSSIBLE TO UPHOLD AS YOU HAVE AGREED TO ACCEPT THE ITEM, AND AGREED IT HAS BEEN RECEIVED IN GOOD CONDITION BY SIGNING THE MACHINE WITHOUT LOGGING A ‘DAMAGED’ OR ‘UNCHECKED’ STATEMENT. THIS WILL AFFECT YOUR RIGHTS. | 
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