EVERY LISTING WILL EXPRESSLY STATE WHETHER AN ITEM INCLUDES WARRANTY AND WHAT TERM THAT WARRANTY IS VALID FOR; if not stated expressly then the CUSTOMER should assume that any Warranty is only limited to being as described in our listing including status and condition of the item.

RMAs (Return Material Authorisation) are for FAULTY PRODUCTS or Not As Described Problems

The validity of the warranty is limited to the period expressly stated in the Listing/Description of the Product.

Customer Purchased in Error, Mistaken/Wrong Product Purchased/Product Customer Does not Want

 Please note that we realise from time to time we all make mistakes and purchase in error the wrong product or a product that we quickly realise is not what we want. We try to be helpful and clear in how we can assist in these instances. Notification via a durable medium of a wish to cancel or return an item must be received within 7 days of receipt/ordering. At worst we will accept returns for these items subject to a 20% restocking charge for Business-to-Business transactions & bespoke orders. This does not affect your statutory Rights. For further information you may like to visit http://www.consumerdirect.gov.uk/

Customers MUST check and test their products within 30 days upon receipt; It is the buyers responsibility to ensure each item is checked within the stated warranty period.

No Returns Can be Sent without Prior Agreement and Authorisation

This enables us to ensure each returned product is individually recorded tracked and traced to speed-up resolution.

Problem notification and RMA request

Customers must report a problem to us by email, giving the details of the purchase, date of purchase, invoice number, eBay listing number. For valid requests within the warranty period we will issue a RMA number.  A RMA number is valid for 14 days from date of issue. This RMA number must be clearly marked on the top of the return parcel.

Return Delivery Costs at Customers Expense

If we subsequently can verify that a faulty product has been supplied and the customer has complied with all warranty terms and conditions and procedure, we will reimburse or alternatively we may arrange collection from the customer at our own expense at our sole discretion.

Returns Must be Suitably Packaged, returned to us using a trackable means of delivery and fully insured: customers must use a trackable means of return shipment and use original packaging or better. NO JIFFY BAGS, BUBBLE CHIPS OR SUPERMARKET WRAPPINGS. THIS WILL VOID ALL WARRANTY. ESD (Electrostatic Discharge leading to Latent damage) & Shock Handling precautions must be exercised during its service life be it in use or in transit.

Resolution Proposed

Once received, inspected tested and concluded as to whether the request for replacement is valid we will send an email explaining status of RMA.

Despatch of Replacement/or Completion of Refund

Where the return is valid and agreed then either a replacement will be offered or if a reasonably comparable replacement is not available then a refund will be offered.

Alternatives Proposed for Replacement

 Replacements which are comparable alternatives will be advised in advance of despatch to the customer and agreed where reasonably possible in advance.

Despatch of Replacement Notifications

When a replacement has been despatched there will be an email notification to the customer.

Refund Notifications

These will normally be processed by the same form of payment (Paypal/Cheque etc) by which you originally paid. A Copy of the transaction Receipt or Printout/summary of form and method of refund will be emailed to the customer advising that the refund has been completed.