General items
At Simply Rooms we want you to be happy every time you shop with us.
Our no quibble guarantee means that if for any reason you are unhappy with the Product you have just purchased, you can return it to us. If you wish to exchange or return a Product, please contact us for an exchange/return form at returns@simplyrooms.co.uk within 7 working days from the day after the date of
delivery.
The Product must then be returned to us within 30 working days of requesting an exchange/return
form. On receipt of the Product we will happily send you an exchange or refund the original price of
the Product. You have a legal duty to take reasonable care of the Product while it is in your
possession. If the Product is faulty you should contact us in the first instance at
returns@simplyrooms.co.uk within 7 working days from the day after the date of delivery. We shall
assess whether a replacement/repair/refund is in order.
We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and therefore cannot be refunded except in the case of cancellations.
Please include the completed Exchange/Return Form with your return, wrap the package securely
and post it to :-
Returns Department
Simply Rooms Limited
500 Duntreath Avenue
Glasgow
G15 6SA
Please note that you will be responsible for the cost of returning the goods to us and will remain
responsible for all returned goods until they reach our warehouse, therefore we strongly advise that
you obtain a free Proof of Postage Certificate from the Post Office when returning any part of your
order. If the item is faulty, we shall pay the reasonable postage costs of returning the goods to us.
Please note that personalised items can only be returned or exchanged if faulty. This does not affect
your statutory rights.
All returns and exchanges will be processed as soon as possible after arrival.
Furniture
If your furniture is damaged or faulty, please contact us within 7 working days of the day after the date of delivery for an Exchange/Return Form which must be completed and returned to us at returns@simplyrooms.co.uk. We will arrange for collection and either replace your furniture item as soon as possible or refund you in full.
Should you change your mind when the furniture arrives and you no longer want the goods, please inform the driver and return the goods at the point of delivery to avoid collection charges. If you change your mind after receiving your delivery, please contact us for an Exchange/Return Form within 7 working days of the day after the date of delivery. Unless faulty, You shall be responsible for paying the postage costs associated with returning the furniture to us. We reserve the right to charge a collection fee of £60.
Please return all furniture with its original packaging.
We cannot accept returns of furniture once assembly is part or fully completed, unless the Product is found to be faulty.
Important Note - For all items please do not dispose of the packaging until you are completely satisfied with your purchase.
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