|  | | | Simon Smith Explanations Ltd | | | Maintained by: | | Welcome to Simon Smith Explanations Ltd eBay Shop. As a publisher, we specialise in tutorials for Yamaha Keyboards like Tyros, Tyros 2, PSR-S700, PSR-S900 and for Clavinovas including CVP-401, CVP-403, CVP-405 and CVP-409. We also stock an extensive range of tutorials from other quality publishers. | |
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Tutorial CD Sets for Yamaha Tyros 2, PSR3000, Clavinovas and many more
Foreign Language tutorials French, Spanish, Italian, German (and more), including Michel Thomas French
All items 'brand new' unless explicitly described as otherwise.
You are purchasing from a reputable Publisher and industry recognised stockist.
Member of MIA Music Industries Association and BSSA British Shops & Stores Association
Find out more About us
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United Kingdom
All goods are subject to postage and packaging. This will be clearly
shown in each item listing. Any FREE delivery offers or combined
shipping offers, will be shown in the item listing. We offer
combined postage discounts for eligible items. If an item is
eligible for combined postage discount to free delivery, this will
be clearly shown in the item listing.
Worldwide - We also ship worldwide! We are happy to offer a
delivery discount for multiple items shipped together at the same
time to a single worldwide address. The level of discount (if
applicable) depends upon the total order weight.
We accept, PayPal, cheques and Credit Cards. See
Our Shop Policies shop page for full details.
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e-newsletter, personalised to give you information on tutorials that
interest you, listed in our eBay store?
Would you like to be the first to know when we have a special offer running in
our e-Bay store?
Perhaps you'd like to know if we list a new tutorial in our eBay store that you
may find interesting/useful
Subscribe to Simon Smith's
'Tutorial News' Newsletter today, we'd be delighted to keep you informed. |
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Simon Smith Explanations Ltd eBay Shop Policies
27th
October 2009
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About Us
Simon Smith Explanations Ltd are the creators
and publishers of the popular 'Made Easy' range
of tutorials for Yamaha Keyboards & Digital
Pianos. As well as publishing our own range of
tutorials for musical instruments and computer
software, we also stock an extensive range of
tutorials from other quality publishers.
We would be delighted to speak to you over the
phone if you have a question relating to any of
our tutorials, or via email /eBay messaging if
preferred.
Our Contact details:
Simon Smith Explanations Ltd
Essex House Manor Road, Send Marsh Ripley Surrey
GU23 6JW United Kingdom
Phone: +44 (0)1483 225632
Fax: +44 (0)1483 604829
Email: sales [at] simonsmithexplanations [dot]
co [dot] uk
Company Registration Number: 4847061
VAT Registration Number: GB 948 0971 84 |
Payment Methods
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We are happy to accept payment in sterling
GBP.
PayPal
We accept payment by PayPal.
When you pay online with PayPal, we do not,
at any stage, see or have access to your
card number details.
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Credit Card
We also accept payment by credit card. Once you
have made your purchase, simply telephone us on
01483 225632 between 9.30am-5.30pm GMT Monday to
Friday. Please have your eBay username and the
eBay item number to hand when contacting us. We
accept Visa (including Visa Electron),
MasterCard, American Express, JCB and Maestro.
Credit card payments are processed securely with
Sage Pay Secure Online Payment services. If you
chose to make your payment over the telephone,
you can be reassured, as Simon Smith
Explanations Ltd is a PCI DSS compliant
merchant. We will not store your card details on
our systems and will ensure that your data is
handled and processed securely, in keeping with
PCI DSS compliance, the law and our own internal
security policy.
We trade in sterling GBP. If you are shopping
from outside of the United Kingdom, your credit
card company will convert the transaction to
your own currency. Check with your card issuer
for their rates and fees for international
transactions. |
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Cheque
We accept personal and company cheques in
sterling GBP; however they need to have been
cleared before goods are dispatched. This
usually takes 3 - 5 working days.
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Shipping And Handling
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All goods are
subject to
postage and
packaging. This
will be clearly
shown in each
item listing.
Any FREE
delivery offers
or combined
shipping offers,
will be shown in
the item
listing. We
offer combined
postage
discounts for
eligible items.
If an item is
eligible for
combined postage
discount to free
delivery, this
will be clearly
shown in the
item listing. |
Delivery Schedule
|
We will
endeavour to
dispatch your
order right away
if the order is
received before
1.30pm (GMT) and
is in stock.
Exceptions to
this order cut
off time for a
particular
product/item,
will be
indicated within
the product/item
description/listing
itself. Large
international
orders are
usually
dispatched the
following day.
We will normally
send your order
to you in 3
business days.
International
orders are
generally
received in less
than 20 days.
Some products
are dispatched
directly from
the distributer.
Please note we
do not dispatch
any parcels on
Saturday,
Sundays or Bank
holidays. All of
our delivery
services require
proof of
delivery in all
cases, so please
ensure that a
person will be
available to
sign for the
parcel. If
no-one is
available to
sign for a
parcel, it is
usual practice
that the Courier
or Postal
Service will
leave a card
explaining how
the parcel can
be collected.
Whilst every
effort will be
made to ensure
the goods are
delivered within
the stated time,
no liability can
be accepted for
any delays.
Please note; we
do not deliver
to P.O. Boxes
(post office
boxes).
CUSTOMS
INFORMATION FOR
INTERNATIONAL
ORDERS
The
responsibility
for payment of
custom duties
rests with the
customer.
Deliveries to
some countries
may be delayed
by customs. We
reserve the
right not to
deliver to some
countries if we
consider there
is a risk that
you will not
receive your
order. |
Guarantee
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We guarantee your satisfaction. All of our
products come with a 12 month guarantee against
manufacturing defects from date of purchase
(please note this does not include wear and tear
or breakages) |
Reaching Us
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If you need to
reach us, please
email us at
sales [at]
simonsmithexplanations
[dot] co [dot]
uk ,
alternatively,
you can call on
+44 (0)1483
225632 or fax us
on +44 (0)1483
604829 or write
to us at Essex
House Manor
Road, Send Marsh
Ripley Surrey
GU23 6JW United
Kingdom
Like many online
stores, our
operational
hours of
business vary.
However,
typically you
can reach us by
phone from
9.30am - 5.30pm
GMT Monday to
Friday. |
Returns Policy
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TO RETURN
FAULTY OR DAMAGED GOODS
Please notify us immediately upon receipt of any
damage to your goods. In the unlikely event of
loss or damage to your ordered goods, we will
supply replacements free of charge. After a
period of 7 days, damage will be assumed to have
occurred after delivery. Where replacements are
not available, a full refund will be offered.
TO RETURN NON -FAULTY / NON DAMAGED GOODS
Should you wish to cancel your order before it
has been shipped, please contact us by email
immediately at sales[at] simonsmithexplanations
[dot] co [dot] uk or telephone us on 01483
225632 (Please note; cancelling items within
your order might affect your order's eligibility
for Free UK Delivery Discount if this has been
granted for the whole order).
You may cancel your order by informing us of
this in writing any time up to seven days from
the day after the day of delivery. Goods are to
be returned to us at your expense in an UNUSED,
UNOPENED, condition without the seals or
wrapping being removed or broken. Any goods
returned to Simon Smith Explanations Ltd, other
than faulty/damaged items will be subject to a
20% restocking and administration charge. We
will refund your money within 30 days of receipt
of the goods or within 30 days of your
cancellation, whichever is the earlier. We
regret we cannot accept responsibility for
shipping costs. Refunds due will be for goods
only, minus any shipping, restocking and
administration charge. Returned goods are to be
accompanied by a note showing your name and
address, the date of order and the order number,
and should be forwarded to us at the address
shown under the 'Reaching Us' section within
these terms & conditions. Please ensure that you
return them via an appropriate method of insured
or courier transit as we do not accept liability
until received by us. If you do not pay for the
goods to be returned to us, a deduction will be
made from your refund to cover our costs for
collecting the goods/postal charges.
Your rights to return goods are protected under
the EU Distance Selling Directive. |
Simon Smith Explanations
Ltd eBay Store Privacy Policy
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Simon
Smith
Explanations
Ltd does
not
disclose
buyers'
information
to third
parties
other
than
when
order
details
are
processed
as part
of the
order
fulfilment
(for
example,
delivery
purposes
and the
processing
of your
payment)
or if we
are
required
to do so
by law.
In this
case,
the
third
party
will not
disclose
any of
the
details
to any
other
third
party
The type
of
information
we
collect
about
you
includes;
Your
Name
Address
Phone
number
Email
address
eBay
user
name
Other
order
related
information
(such as
EU VAT
number
if
applicable
or where
you
heard of
us)
Your
preferences
(e.g. if
you
choose
to opt
in to
our
newsletter
etc, or
other
preferences)
Credit/debit
card
details,
*if
applicable
* When
you pay
online
with
PayPal,
we do
not, at
any
stage,
see or
have
access
to your
card
number
details.
If you
chose to
make
your
payment
over the
telephone,
you can
be
reassured,
as Simon
Smith
Explanations
Ltd is a
PCI DSS
compliant
merchant.
We will
not
store
your
card
details
on our
systems
and will
ensure
that
your
data is
handled
and
processed
securely,
in
keeping
with PCI
DSS
compliance,
the law
and our
own
internal
security
policy.
Data
collected
by our
eBay
store is
used to:
a. Take
and
fulfil
customer
orders
b.
Administer
and
enhance
the site
and
service
c. To
serve
website
content
and
advertisements
to you
d.
Monitor
customer
account
status
beyond
that
required
for
individual
purchases.
e. Only
disclose
information
to third
parties
when
order
details
are
processed
as part
of the
order
fulfilment
(for
example,
delivery
purposes
and the
processing
of your
payment)
or if
required
to do so
by law.
In
addition,
we may
use your
contact
details
to let
you know
about
similar
new
products,
special
promotions
and
discounts
etc if
you have
advised
us that
we may
do so
(for
example
by
signing
up to
our opt
in eBay
newsletter
or opt
in
tutorial
newsletter).
If you
do not
wish to
continue
to
receive
this
information,
you can
let us
know at
any time
by
emailing
us at
sales
[at]
simonsmithexplanations
[dot] co
[dot] uk
or write
to us at
the
address
shown
under
the
'Reaching
Us'
section
within
these
terms
and
conditions.
If you
decide
to sign
up to
our free
(opt in)
Tutorial
Newsletter
to let
you know
of
products
that may
interest
you; You
will
know
that our
newsletter
is from
Simon
Smith
Explanations
Ltd as
this
will be
clearly
specified
in the
newsletter
that you
receive.
There
will
also be
a valid
address
for opt
out
requests
within
each
newsletter,
should
you not
wish to
continue
to
receive
our
newsletter.
We
uphold
physical,
electronic
and
procedural
measures
in
connection
with the
collection,
storage
and
disclosure
of
customer
information.
Any
customer
information
collected
will be
done so
lawfully
in
accordance
with the
Data
Protection
Act
1998.
You have
the
right to
request
a copy
of any
personal
information
we hold
about
you by
writing
to us at
the
address
shown in
the
‘Reaching
Us’
section
above.
We may
ask for
proof of
identity
before
releasing
such
information
and a
small
fee may
be
charged.
You can
ask us
to
update
or
remove
your
personal
information
by
emailing
sales
(at)
simonsmithexplanations
(dot) co
(dot) uk
or by
writing
to us at
the
address
shown in
the
‘Reaching
Us’
section
above.
However,
please
note
that we
may need
to keep
some
personal
data in
order to
process
your
order(s)
and to
comply
with the
law in
respect
of
keeping
records.
We will
retain
your
information
for a
reasonable
period
or as
long as
the law
requires.
If you
have any
questions
regarding
our
privacy
policy,
please
email us
at sales
[at]
simonsmithexplanations
[dot] co
[dot] uk
Any
changes
to our
eBay
store
Privacy
Policy
in the
future
will
appear
on this
page.
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These Simon Smith Explanations Ltd eBay Shop Policies
supersede any previous Simon Smith Explanations eBay Shop Policies. We reserve the right to alter our eBay Shop Policies from time to time.-
27th October
2009
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