Mission Statement

'We want every customer to be delighted with their watch, the price they paid for it and the service they received.'

Return / Refund Policy

We go our of our way to ensure the total satisfaction our customers. If you are not completely satisfied with your purchase, simply return the item or items to us in their original, unworn condition within 14 days of receipt. We will issue a refund within 7 days.

If you should receive a faulty or damaged item, please notify us within 7 days. We will not process claims for goods received as faulty after this period of time. To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email granddesignsuk@gmail.com quoting your order number, your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We are not responsible for returns that are lost in transit.

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt). All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of abuse. Goods that show obvious signs of wear or abuse will be returned to the buyer at their own cost. In the interests of fraud prevention your refund will be issued by the same method that you used to pay within 7 days of us receiving the item.