All orders completed before 3pm Monday to Friday will be dispatched via either Royal Mail or by tracked courier service. Items dispatched via our courier will be delivered between 8am and 6pm Monday to Friday and require a signature. Our couriers will attempt to deliver twice after which your item will be returned to the nearest local depot awaiting further instructions or collection. Please note that should the parcel be returned to us you will be liable to pay a 2nd delivery fee. Items sent by the Royal Mail Postal Service are subject to Royal Mail delivery guidelines i.e. 1-2 business days for 1st Class, 2-3 business days for 2nd Class. Please note that these times are guidelines only and that the Royal Mail do not guarantee delivery within these timescales. If your item is late we would ask that you check with your neighbors & your nearest local post office as usually they are there awaiting collection. In the event that your item goes missing, SDN Ltd reserve the right to wait 10 business days after dispatch date prior to taking any further actions, so allowing the Royal Mail time to investigate & resolve the issue. For any questions regarding delivery, please telephone 01226 391900