Conditions of Sale

• Payment:
  We accept the following payment methods:- (VAT is included in all of our auctions - so there are no additional costs added when the auction ends)
  • Paypal - The link for paying will be supplied to the winning bidder via an email from eBay.
  • Credit/Debit Card over the telephone. - The phone number to call will be emailed to the winning bidder.
  • Personal Cheque, Postal orders and Bankers Drafts. - The address to send these to will be included in an email to the winning bidder.
  • We can also take payment at our secure online payment solution
  • If payment is not received within 7 days of the date of sale, we reserve the right to re-sell the item without notice
  
  
• Delivery Information:
  
  • IMPORTANT: Items under 20kg - such as hobs, hoods, accesories, vacuum cleaners etc.etc, will be delivered using a parcel courier. These are normally despatched on a next working day service. Saturdays and public holidays are excluded. Although some outlying areas - such as N. Ireland, Highlands and Islands can take longer.
  • The rest of this delivery information applies only to large appliances such as Refrigeration, Cookers, Washing Machines and some high value or delicate items.
  • All Deliveries (except for items under 20kg) will be carried out Monday to Friday between the hours of 7am and 9pm. This will usually be carried out within 10 working days of cleared payment, but normally far quicker.
  • We will do our best to accomodate specific delivery requirements but cannot guarantee any time or date.
  • Please Note: All deliveries are delivered to the front of your property by one man. Whilst the delivery drivers are normally very helpful, they can only take items into your property with suitable assistance. Secondtek Ltd. or any of its contracted affiliates, will not take any liability for any injury or damage caused should you require the driver to assist you in such a way. It will be entirely at your own risk. If this is not agreeable, please do not ask him to help.
  • When cleared payment has been made, our shipping department will contact the winning bidder to offer a delivery slot of around 3 hours on a given date. If this is not acceptable we will move your delivery to the next available delivery date.
    
  • For guidelines about days we deliver to a list of uk locations, please click here
  
  
• Collection Information:
  • Collection is available to all of our winning bidders upon appointment only.
  • There is no charge for collection.
  • A telephone number will be supplied to the winning bidder via email once the auction has ended. Please call that number to arrange a convenient collection slot.
  • PLEASE NOTE:  If you call to arrange collection before 12 O'clock (Noon) then your item will be available for you to pick up from 9:00am on the next working day. If you call after 12 O'clock Noon, the collection will only be available from 9:00am on the day after the next working day. For example: If you call at 2:00pm on Tuesday then collection can be made from 9:00am on the Thursday.
  • The Warehouse for collections is situated in Winsford, Cheshire. This is 5 miles from Jn 18 of the M6 (30 minutes south of Manchester).
  • Full Collection information can be viewed by clicking here
  
  
• Combined Delivery Charges:
  • We offer a reduced delivery charge for customers that wish to purchase two or more items from us.
  • This charge is the dearest delivery charge plus £15 per additional item.
  • If the delivery charge for any of the items is less than £15.00 then this will remain the charge and will not be increased.
  
  
• Returns Policy and Warranty Information:
  • All of our appliances come with a warranty. This warranty will either be a 12 month warranty or a 60 day one. We offer these warranties for your piece of mind and to ensure that your appliance is fault free. Please see the listing description for the length of the warranty on the specific item you are bidding on.
  • If an item is damaged when delivered to you, or you change your mind and the item is unused, we will collect and refund the price paid for the item or replace it if stock is available.
  • If the item is under its warranty period and the item is faulty, we will fully cover all parts and labour costs or supply an alternative product or refund. This decision will remain at the companies discretion.
  • Items deemed to be "misused" or "tampered with" will have their warranty classed as "void".
  • Depending on the item and nature of the fault, a repair may be carried out on your own premises or at Secondtek's repair facility. This will be at the companies discretion.
  • The company bears no liability or responsibility for faulty plumbing or connections.
  • The company does not accept any liability implied or otherwise for loss of earnings, damage of any nature or loss of foodstuffs resulting from the goods becoming faulty.
  • The company does not accept any liability for any installation, uninstallation charges that the buyer may incur from an item becoming faulty.
  
  
• Cancellations:
  • Under the sale of goods act - distance selling regulations. You have the right to cancel the order within 7 days of receipt. However, to comply with ebay policies, we now offer a full 14 days. If the item has already been delivered it must be unused and in its original packaging with all accessories included. If you require us to collect the item then we will charge carriage at our standard rate.