Customer care is my top priority. I aim to provide quality goods and after sales service at very competitive prices. I sell a range of scarves and accessories including scarf pins,headbands and much more!I have also introduced Gift–Sets ideas for Eid, Christmas, Valentines, Mothers Day, Diwali, Birthdays and Weddings.

Please keep checking my website for updates as I introduce new items/ range on a regular basis.

Please feel free to browse through my listings or check our eBay Store to make your selection. If there is anything you would like to ask me about my items/ shop/ listings or anything else then please feel free to email or call me as I would be happy to assist you.

CUSTOMER SUPPORT

Please email us in case of any queries and I will try my best to resolve your queries

If you have made a purchase and would like your item for a specified time then please do let me know when you make your payment and by an accompanying email. I will try my best to meet your request.

PAYMENT DETAILS:

Paypal

This is my preferred payment method, it is quick and easy for everyone and enables to process and despatch your items faster. Please note that I may NOT ship to Paypal un–confirmed address under certain circumstances.

UK Cheques/ Postal Orders

Unfortunately I have had a number of cheques bounce so upon receipt of your cheque I will wait until it has been banked and funds cleared before your parcel is sent to you.

Postal Order

We also prefer an uncrossed postal order as this is quicker to clear and I can despatch your parcel quickly.

Cash

I will accept Pounds Sterling but you can send it at your own risk. I strongly recommend sending via Special Delivery. You must also contact me first to advise that this is the method that you wish to use.

Any other method

Please email me and I am happy to discuss other feasible options.

RETURNS POLICY

Exchanges

I will be happy to exchange any item purchased for whatever the reason. I do provide a clear photo and description on my listings. Please contact me via email and I will advise you of the process. Buyer is responsible for all postage costs. I am happy to exchange with any item listed in my EBay shop. I will only accept returns as long as they are returned in the same condition they were sent out in i.e. with tags still attached and in original. If the item has been used / worn or even looks/smells like it has been worn then we will NOT be able to exchange the item and will be returned back to you at your cost.

Faulty Goods

I do try to check items before listing, but unfortunately I am unable to check every item that we send out due to the large volume I deal with. If you do receive a faulty item, this will be replaced. Please contact me by email and I will advise of the next step. I will cover the actual postage cost to return this back to me using 1st class post [you must obtain a proof of sending certificate].

Refunds

I will accept refunds providing items are returned within 7 days in their original condition. This means that it is in its original packaging etc and has not been worn.

Under no circumstance will I refund monies for an item which is worn or returned without packaging. Unfortunately we have this happen very often hence we have to have this policy. Items will be returned to buyer if they appear worn or without packaging.

POSTAGE

Multiple purchases. Domestic customers will be charged full price for the highest postage and 50p for each additional item. For international customers please contact me before bidding for multiple purchase postage discounts.

Upon receipt of payment, I despatch parcels 1st Class with Royal Mail Recorded Delivery(Royal Airmail for non–UK customers). I always obtain a proof of postage certificate.

I do take requests for items to be sent within UK only using next day Special Delivery which must be paid for by the buyer and this has to be arranged with me prior to sending any form of payment. All parcels outside of UK are despatched via Airmail. Please contact me before bidding for final international postage costs.

LOST / DAMAGED OR DELAYED PARCELS

In the event of any issues arising I will submit a claim on your behalf to Royal Mail. Claims are submitted 15 working days after despatch date as stated by Royal Mail. After Royal Mail has conducted their investigation and we have gained a resolution from them, we will proceed to replace or refud the item in question.

Thank you for your custom, I hope you enjoy your purchase & recommend us to your friends.

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