Terms & Conditions
When confirmation of order is received, this is to indicate that we have
received your order. It does not indicate that a contract exists between us. We
will indicate acceptance of your order, and hence a contract between us, when we
send you an invoice. We have included this term to protect us in the case that a
mistake has been made in pricing, we have inadvertently under-priced goods, or
we are no longer able to supply a particular product for some reason. In the
case of a change of price, we will always contact you first to ensure that the
price is acceptable.
We may require additional security details including faxed or e-mailed
documentation and a landline number before goods are dispatched. We reserve the
right to cancell a contract if this information is not sufficient.
Goods are not supplied on a trial basis.
All prices quoted are inclusive of VAT, unless otherwise stated.
Unless we are specifically asked about requirements or compatibility, we shall
assume the customer is aware of what these are.
If we have to part ship an order, due to temporary stock shortage, subsequent
part shipments will not carry a delivery charge. We will always try to let you
know if an item is out of stock at the time when you place your order. If,
however, you order new release items, we shall hold the order untill all items
are in stock unless you agree to pay an additional shipping charge.
Prices and promotional offers are subject to change without notice. All are
subject to availability.
Mastercard, Visa, Visa Electron, Switch, Solo, Delta, American Express cards are
accepted without surcharge, however we reserve the right to delivery only to the
card holders billing address or any other address acceptable to the card issuer.
All the above payment card transactions are processed through paypal, customers
do not require a paypal account to use our paypal service.
Your credit/debit card will be charged at the time of order in order to secure
the goods.
Personal or business cheques are welcome but will need to be cleared before the
goods are shipped. This takes up to 7 working days from when we receive the
cheque. Bankers drafts and building society drafts are acceptable as well as
postal orders. These will be cleared immediately. You may also transfer funds
(or pay by cash) directly into our bank account, in which case goods will be
shipped as soon as funds have cleared. Please speak to a sales representative to
obtain details and procedures.
Personal or business cheques may be express cleared for a £15 fee.
No property or title of the goods shall pass from Sound Light Ltd to the
customer until payment has been received in full. The customer is responsible
for the goods from the time of delivery and liability to insure the goods then
rests with the customer.
All products (inc. special offers, upgrades, promotions and free gifts) are
subject to availability.
All products are covered by manufacturer's warranty.
All shipments in transit from Sound Light Ltd are covered by carrier's
insurance.
A signature will be required at time of receipt and goods cannot be left without
such signature.
Claims for non delivery, missing items or damage to goods in transit must be
made as soon as possible.
Returns Policy
'Dead on arrival' : Goods found to be faulty from new can be returned for
replacement or refund. The customer must notify Sound Light Ltd within 48 hours
from receiving their goods. The faulty goods will then be collected (within the
UK only) by Sound Light Ltd's courier. Failed delivery due to customer (i.e
customer not present or refused goods) which are returned to Sound Light Ltd are
subject to £15 charge for return. If the same goods are requested to be
re-delivered, a minimum of £5 re-delivery charge will apply.
Acceptable orders which have been placed and cleared* by 2pm weekdays will be
shipped that day for expected delivery in Mainland UK during the next working
day, (barring systems failure etc). If an order has not cleared in time, Sound
Light Ltd will contact the customer to inform them of any delay.
N.b Software is NONE refundable under any circumstances and will only be
replaced for the same item upon safe return of the original purchase. Customers
are responsible for the return costs of all goods purchased from Sound Light
Ltd.
*Sound Light Ltd define 'cleared orders' as orders that have cleared funds and
security checks.
All illustrations and product descriptions featured in our advertisements, web
site or brochures are correct at the time of going to press or web pages going
'live'. Any changes to the products will be mentioned on the website or at the
time of ordering by mail order.
The following terms apply to mail order consumers as defined in the Consumer
Protection (Distance Selling) Regulations 2000 ("Regulations").
The consumer shall, subject to the terms set out in this Clause, have the right
to cancel a Contract within 7 working days from the day after the date of
delivery of the Goods by the Company to the consumer provided that he/she gives
written notice of such cancellation.
A) If a consumer exercises his/her right to cancel a Contract, Sound Light Ltd
shall, in accordance with the Regulations, reimburse any payment made by the
consumer within 30 days from the day on which he/she gave such notice of
cancellation, provided that the consumer shall not be entitled to a prepayment
in the event that:
A1) he/she does not take reasonable care of the Goods either prior to
cancellation of the Contract or, following cancellation, while the Goods remain
in the possession of the consumer. For the purposes of this sub-clause A1, a
consumer shall be deemed not to have taken reasonable care of the Goods if such
Goods are not kept packed in their original box, with all accessories, manuals
and cables and the internal or external packaging is defaced or damaged in any
way; or
A2) the Goods are marked, damaged or not in the same condition in which they are
sold.
The consumer is responsible for the cost of returning any unwanted items, or
will responsible for the direct cost of collection of such items.
These terms and conditions do not affect your statutory rights.
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