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PAYMENT METHODS
We accept all major credit cards via PAYPAL
on Ebay.
We also accept cheques and postal orders can be made payable to:MONTY FOOTWEAR LTD. Our address is on your invoice that is viewed at time checkout.
Please do not send cash
Take care to remember to your include your details with any payment posted.
Our shop policy requires all buyers to checkout within 3 days of a auction closing and payment must be madewithin 7 days of a auction closing. We are required to report all non payers. Equally it is our pleasure to leave positive feedback for every buyer as soon asthe transaction has ended and we have received your feedback.
All international buyers are required to pay by PAYPAL as we cannot accept non UK cheques
POST AND PACKAGING
We offer a next day delivery service. All items with a cleared payment by 1.30PM are posted the same day. Except for Sunday andbank holidays.
Our delivery costs are competitively low. We offer 1ST CLASS RECORDED DELIVERY as standard.
LOST ITEMS : We obtain proof of postage for every delivery but cannot be responsible once the packages are in the hands of royal mail, who do have a claims procedure. Part of our customer service is to process this claim for you. We guarante eevery customer will receive their item or a full refund.
All our products are brand new and are packaged with care in secure tamper proof packaging.
We also offer you our standard POSTAGE DISCOUNT of £1.00 off each additional product purchased with buy it now items.
Look outfor our additional postage discounts throughout our store where some items go FREE!
*we also offer free postage on all orders over £50*
If you want guaranteed next day delivery we offer a special delivery by Royal Mail Mon - Fri, please email if required.
MONTYFOOTWEARLTD@AOL.COM
RETURNS AND EXCHANGE POLICY
We have an excellent returns policy with a no quibble money back guarantee. You may return an item for any reason for either a refund or exchange. within 14 days of receipt ;All we ask is;
The returns must be within 14 days of delivery to..
SOLE AFFAIR
PO Box 15303
BIRMINGHAM
B37 9BQ
United Kingdom
Goods are returned unworn in the exact same condition they were sent with packaging intact. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, Also No Exchange or refund if there is any signs of odour,perfume make-up etc
unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must
be returned with all of the barcode tags & labels intact.
you email us so we can expect delivery stating your purchase details and reason.
you ensure you return theitem with your details and sales record number to speed your refund.
We will only refund delivery costs if the goods are faulty but for all other returns delivery costs to be paid by you. Only buy it now items qualify for our returns policy. All of our goods are checked prior to despatch to ensure you receive a perfect product. If you have any item to be exchanged just return back to us and we will pay for the delivery of exchanged item back to you FREE!
Free postage on all orders over £50 in the unlikely event you need to return an item purchased as part of this offer or any other postage discount for refund we will refund minus what ever discount was allowed .
All refunds will be processed within 7 days of receipt of goods.
We hope that we have made your shopping experience with us truly relaxing and enjoyable.
Other items!
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We advise you to subscribe to our free newsletter so we can inform you of all our latest offers and let you know when we are about to list one of our many forthcoming hot new collections.
Thank you for taking time and interest in our Ebay Store SOLE AFFAIR
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