IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE REFUNDS ARE GIVEN ONLY IF THE ITEM IS RETURNED WITHIN 7 DAYS AND ON CONDITION THAT THE BUYER RETURNS THE ITEM BY RECORDED DELIVERY POST ONLY - ALL MY ITEMS ARE SENT BY RECORDED DELIVERY POST OR INSURED SPECIAL DELIVERY POST WITH A POSTAL RECEIPT BEING RETAINED - DURING ANY POSTAL STRIKE I WILL ENSURE THAT ITEMS WHERE MARKED DOWN FOR DISPATCH BY RECORDED DELIVERY ARE SENT BY SPECIAL DELIVERY INSTEAD TO GUARANTEE NEXT DAY DELIVERY FOR YOU - FOR ITEMS THAT DO SOMEHOW GET LOST IN THE POST PLEASE CONTACT ME IN THE FIRST INSTANCE WHERE I WILL CHECK THE TRACKING NUMBER WITH ROYAL MAIL - TO TRACE THE ITEM