Terms and Conditions

Delivery

Our wedding flowers and artificial arrangements are handmade to order and will be dispatched within 14 working days of the order being placed. If you require your flowers quicker than this timescale then please contact us and we will try to accommodate your requirements. All our orders are handmade, and in busy periods some larger orders may take longer than these timescales but no more than 28 days unless we have agreed this with you. All wedding flower orders require a signature on delivery. Our orders are hand packaged to ensure your flowers arrive in pristine condition. If your order arrives in an unsatisfactory condition then you must specify ‘damaged’ when signing for your goods or on inspection within a reasonable timeframe. No claims for damages will be investigated or considered without this.  

Returns  

You have a right to return your order for any item, excluding bespoke wedding flowers and custom orders, purchased for a refund within seven days after receipt. However you must take reasonable care of the goods. You will be responsible for the return shipping costs and we would request that you return the goods to us within 7 days from the date you cancel the order. We will apply a 20% re-stocking charge for all orders to cover our costs of dealing with your transaction.To cancel your order you must advise us in writing (letter, fax or email) within seven days from the day after receipt. All goods are sent back at your own risk and we would strongly advise obtaining proof of posting and using recorded delivery because the goods are not our responsibility until we sign for them. These return rights do not apply to fresh flowers, custom flower bouquets, customised wedding flowers and any bespoke orders.

Please Note: We will only accept the return of goods if sent back in an original, unused condition and within the timescales specified above. We will not accept back any goods that are soiled, damaged, used, smell of smoke, dust, pets or items returned in unsuitable packaging.

Pricing & Payment

All prices advertised on the website are displayed in Sterling (£GBP) and exclude delivery charges. No goods will be dispatched until full payment has been received and cleared by our bank. For this reason credit card or Paypal payment is preferred. We take payment via Paypal,  cheque (£GBP), postal order (£GBP) and Bank Transfer (BACS). Our Paypal address for payment is sales@silkweddingdesigns.com. All cheques are subject to a 7 day clearance cycle.

Liability

Silk Wedding Designs are a supplier of artificial wedding flowers and thus our liability is limited to the cost of your order including delivery charges.

Contract

When you place an order through our website, ebay shop, auctiva shop, via paypal, over the telephone, fax or via post you enter into a contract with Silk Wedding Designs. By placing an order you agree to these terms and conditions. In the event of any dispute between you and Silk Wedding Designs the laws of England and Wales will apply at all time.

Miscellaneous

All our artificial wedding flowers and flower arrangements are handmade to order. Pictures advertised on the website are for illustration purposes and your order may differ slightly from this. Some of our flowers are seasonal and thus we reserve the right to substitute a similar item of equal or higher value in making up your order. This does not affect your cancellation rights under the distance selling regulations.

Hours of Business

Our hours of business are Mon-Fri 9-5.00pm. Outside these hours we can be contacted via email, voicemail or fax. We will endeavour to reply to your enquiry within 1 business day.