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| Q:Where is Sidz Colleczion located? |
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| A:Sidz Colleczion is located in SINGAPORE, NOT CHINA. |
| Q:Do you ship worldwide? |
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| A:Yes, we ship worldwide except Nigeria and Germany (for certain cosmetic items). Shipping duration will be 10 - 20 days. |
| Q:Do you Combine Shipping? |
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| A:Yes, we do. For a few pieces, shipping cost is 100% for the item with the highest shipping cost and 50% for each other items. |
| Q:I am in Singapore and I would like to buy from your International auctions. |
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| A:Sorry, for our auctions listed in ebay USA, UK, Malaysia & Philippines, we DO NOT accept bids from Singapore bidders. We will cancel your bids. Please bid only from our Singapore auctions. |
| Q:Do you accept returns? |
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| A:We do not accept returns. However, if we do make any exceptions and accept returns, we will refund purchase amount LESS Shipping & Handling cost and 15% restocking fee. For items with free shipping, we will minus the shipping cost we paid and 15% restocking fee too. |
| Q:How do I make payment? |
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| A:For Singapore buyers, we accept payments via POSB/ OCBC Bank Transfers ONLY. We DO NOT accept PayPal for Singapore buyers. For International Buyers, we only accept PayPal. |
| Q:Shipping Cost |
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| A:Our Shipping Cost includes packing materials and handling charges. If you do not agree with any of the shipping cost, pls do not bid. So far we have good delivery record and would wish to keep it that way. Again, we are not located in China. We will not send our packages via cheap means and risk losing them. Thanks for your understanding. |
| Q:I can't bid. |
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| A:Please message us if you have any problems bidding. We may have set the bidder's requirements which may unable you to bid. |
| Q:I am in you blocked list but I would like to buy. |
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| A:We dislike bidders/ competitors who like to disrupt our auctions. If you think that you are in our blocked list wrongly, pls message us. For other competitors, we will report you to ebay for bidding/ disrupting or reporting our listings without any valid reasons/ base. |
| Q:I have problems with my purchase. |
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| A:Please contact us immediately should you have problems with your purchases. We are also human. We do make mistakes. So give us a chance to rectify any problems before leaving negative feedback. Once a neutral or negative feedback is left without contacting us, we will consider Case Closed. Further communications will not be entertained. |
| Q:I am new to eBay. How do I leave a Feedback for you? |
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| A:Go to: http://pages.ebay.com.sg/services/forum/feedback.html
then, click on 'Leave Feedback' which is located on the top right hand of the page. |
| Q:Leaving Feedback. |
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| A:Please be fair to us when leaving feedbacks. Feedback is for seller's performances and not on products. If you bought a lipstick but the shade does not suit you, it's unfair to leave a neutral or negative feedback for the seller. |
| Q:Feedback - Detailed Seller Rating. |
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| A:Some of our items offer FREE SHIPPING. Some buyers may think that since shipping is free, the Detailed Seller Rating for the Shipping does not apply and so they may put a neutral rating under shipping. This affects the overall rating. We appreciate so much if a full point for Shipping was given as we absorbed shipping cost. |
| Q:My question is not listed here. |
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| A:Please send us a message via eBay 'Ask Seller A Question' and we will get back to you soonest possible. Thanks. |
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