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| Q:What is your return policy? |
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| A:If your purchase is not as described or you are not entirely satisfied we will refund your money upon return of goods. (Product must be in original packaging and in the same condition as when we sent it.)
If your purchase is faulty please return to us and we will replace it.
If you are unsure please ask before returning. |
| Q:Do you combine shipping? |
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| A:In most cares our items show a postage discount if more than one of the same item is purchased.
Normally we will be able to offer small discounts for multiple purchase, please request a combines invoice for multiple item purchases before paying. |
| Q:When can I expect my order to arrive? |
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| A:We use royal mail, and post all items by 1st class delivery. Our handling time on all items is 1 working day, so you can normally expect to recieve your goods within 2-3 working days, but please be aware this is dependent on royal mail. If you have a query about your delivery please contact us on 01202 740965, or seaviewshavers@aol.com |
| Q:How much is the Shipping and Handling Charge? |
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| A:Postage costs are stated at the bottom of the listing, postage rates vary depending on the items size & weight. |
| Q:Do you ship internationally? |
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| A:Most items that we sell can be shipped to Ireland and Europe, we do not normally post to the rest of the world. We only use international signed for and therefore postage cost will be slightly higher than standard airmail.
We do have some products that we cannot ship internationally due to airmail regulations. |
| Q:Can i collect my purchase? |
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| A:Of course, we have a retail shop in Poole in dorset and we happy for any item to be collected, all we ask is that you bring your confirmation of purchase e-mail from Ebay to ensure no delay in locating your item.
Our address for collection is: Seaview shavers, 11 Seaview Rd, Parkstone, Poole, BH12 3LP |
| Q:How do i know you are a reliable seller, selling genuine preoducts? |
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| A:We have been trading on Ebay for over 4 years and have 100% positive feedback rating of over 24000. We are also a retail business and have been established for nearly 20 years. Above all of that we are service and under gaurantee agents for a large variety of reputable companies including: Braun, Philips, Electrolux, Kenwood Etc.. |
| Q:How can i pay for my purchase? |
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| A:We accept the following methods of payment:
Paypal, Cheque, Postal order & Credit/Debit card (By phone - on 01202 740965)
We do not accept: Bank transfer, Western union, no-chex, world-pay, American express or cash sent through the post. |
| Q:How can i contact you about my order? |
|
| A:By e-mail - Seaviewshavers@aol.com
By phone - 01202 740965
By post/visiting us - Seaview shavers, 11 Seaview Rd, Parkstone, Poole, Dorset, BH12 3LP |
| Q:What if i have any other problems? |
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| A:Please feel free to contact us on the above contact details at any time during business hours. We are a small family run company and will always be happy to deal with any problems that you may have. |
| Q:My item has not arrived, what should i do? |
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| A:We send items out from us within one working day, however we have been aware that over the past few months Royal mail have been quite slow to deliver. If your item has not arrived within 10 working days please feel free to contact us to confirm shipment. |
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