DELIVERIES

For UK deliveries we use specialist courier services for large items and Royal Mail for small parcel and letter sized items.

For large, couriered items, (guitars and amplifiers) we ask that the purchaser gives us a contact telephone number to enable our courier to schedule a convenient delivery time.

For overseas shipments please request quote.

We endeavour to dispatch orders within 7 working days following receipt of cleared funds.

Delivery is normally effected some 24 to 48 hours from date of dispatch for couriered items and smaller items at Royal Mail's delivery timings.

Consumers should only sign unreservedly for couriered deliveries if the packaging is undamaged.

Should damage be found on unpacking a consignment received by mail or courier the consumer should advise Ronnie Watts Music within a period of 48 hours with full details of the consignment, invoice record number and the damage thereto.

All packaging and goods should be retained for further inspection.

It is implicit within the contract that the consumer will make every effort to comply with the requirements in making a claim for compensation against the carrier. In cases of compensation against Royal Mail for damage to or loss of goods, while we will provide the required documentation, the consumer is required to make the claim themselves.

All storage of goods during the claim process will be for the consumer’s account.

Where compensation for damaged supplies is made to Ronnie Watts Music by a consumer the compensation will be paid to the consumer after any such compensation has been received by Ronnie Watts Music .

MULTI ITEM SHIPMENTS

Where a customer has purchased more than one item and wishes to claim a discount for shipment of a multi-item shipment such recalculation of costs will be calculated as follows:

The highest standard shipping cost for any of the items purchased within the consignment will be added to, half the standard shipping cost for all subsequent items purchased and despatched at the same time.

PLEASE NOTE - Multi item shipping discounts are not available for low start guitar auction or Trade auction listings.