Procedure for dealing with the courier driver upon delivery.
Below is the automated email that we send to you when we have dispatched your goods to our courier. It is very important that you, or the person you have nominated to receive the delivery, follows the procedure below. Failure to do so may mean you end up stuck with damaged goods.
Dear {BUYERUSERNAME}
We have dispatched your goods with either our courier or by royal mail as dictated by your item. The goods should arrive in the timeframe specified in the item listing.{ITEMLINK}.
If your goods are being delivered by courier(not royal mail) then the following will apply.
We always recommend that you are present at the time of delivery as you will need to follow the below procedure on receiving the delivery. If you cannot be present then please make sure the person receiving the goods is aware of the below guidance.
PROCEDURE for dealing with the courier driver.
1) Please check that you have the correct number of items as written on your delivery note. This is the most important step because if you sign for 3 items and have only received 2 then on paper all 3 items have been delivered; the courier will not be liable for the missing items, you will.
2) Your post code will be on each item. Please check it is your post code written on the items and not anybody elses. Courier drivers have been known to mix goods up which can cause major problems.
3) The packaging and goods must be checked for damage thoroughly. Remember when you sign for goods you are signing that they are in good condition unless you state in writing on the delivery note otherwise. Note: Writing 'unchecked' next to your signature is not going to protect you as all goods need to be checked at the time of signing. Damaged packaging may indicate damaged goods. If the courier driver asks you to sign for your delivery where the goods or packaging are damaged, you must take action by one of the following options.
a) If you feel that it is just the packaging that is damaged but are not certain if the goods are damaged, you must write 'damaged' on the couriers delivery note before signing. If you don't write 'damaged' on the delivery note you will have to stand the cost of any damage yourself. If you have written 'damaged' on the delivery note, the courier will stand the cost of any damage.
b) If you feel the goods are damaged beyond your satisfaction you can decline to sign the delivery note and let the courier return the goods to us.
c) If you are unsure on what to do when the courier arrives and the delivery is within our working hours please call us on 01623 553797, before signing for the goods.
ADVICE
Please do not organize trades people or commence any fitting, until you have all the correct goods in satisfactory condition. Trades people will charge for turning up even if they can’t do anything. We will not be liable for any tradesman’s costs even if the tradesman opens up the goods to find there is a problem.
Please note that any treating, cutting or fitting of the item denotes acceptance of the item. Therefore, please ensure you thoroughly check the item for damage before doing anything to it.
DAMAGES OR INCORRECT DELIVERY AFTER COURIER DRIVER HAS LEFT
In the unfortunate event that you find that your goods are damaged after the courier driver has left please inform us within 24 hours by contacting us immediately on 01623 553797. As long as you have followed the above instructions we will then organize for a courier to collect the item. Once the item has been returned to us and we have checked it we will dispatch new goods to you ASAP. For stock items this process will normally take around 10 working days. We will not send replacements out until we have the original item back. Some items e.g. seconds windows, are not replaceable as they are one offs.
NOTE: Replacements can only be sent free of charge if you have declared the item 'damaged' on the couriers note. We reserve the right to refuse or charge for replacements if these steps have not been followed. We cannot be held liable for fitting costs incurred by goods arriving late or damaged.
Thanks again for choosing Ron Currie and sons.
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