|  | | | Rays Florist Sundries | | | Maintained by: | | Trusted eBay powerseller supplying brand new genuine Oasis floristry supplies,Oasis floral foam,Oasis funeral shapes,floristry ribbon,official Oasis supplier,florists cutting tools,cellophane,wedding bouquet holders,floristry wire products,Oasis rings, floral art supplies & flower arranging products | |
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 | | Please make the time to read our:
and
Postage information
before purchasing from Rays Florist Sundries.
Thank you.
If you are buying more than one item, please read our
multiple purchases page to learn how to reduce your P&P charges. |
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- All Rays Florists sundries are packed and sent with the maximum amount of care and attention.
- If you have any problems whatsoever with your product then please let us know as soon as possible after receiving your items.
Refunds will be given on these terms:
- There is a valid reason - i.e Wrong item sent.
- We do not refund any monies paid if your item is lost or delivered late by Royal Mail or courier companies, but we will send out a replacement (or goods to the value of the original order) if your item hasn't arrived 14 days from dispatch. We will then make a claim against Royal mail or the courier company for the loss of the product.
- If you are returning an item your order must be returned within 7 days of receipt, in the same condition it was sent in and in the original packaging.
- Buyer is responsible for returned postage expenses unless the errors is ours. We will also deduct from the refund a percentage of our Paypal fees and our eBay seller fees charged to us on completion of the sale.
- Very rarely Royal Mail or the courier company may fail to deliver your parcel. In this case please contact us within 7 days after we sent the 'Your eBay item from Rays Florist has been shipped' Email to you. For 'lost' items we cannot open a dispute with Royal Mail until 14 days from dispatch have passed. Please be advised that until this time period has elapsed we are not able to send out replacement items. It is Royal Mails responsibility to complete delivery, unless you have paid for a signed for delivery service, or your parcel was sent by 'Other Courier' we have no way of tracking your package.
- Again, very rarely Royal Mail or the courier company may have damaged your item during the delivery process. Please advise us within 7 days of receiving your dispatch email. Please keep the product and all packaging exactly as it was delivered to you. Royal mail and the courier company will have to have documentary evidence (i.e photographs) in pursuit of a damaged items claim. If your item has been damaged then we will be happy to send out a replacement.....we do not send out damaged items - Royal Mail or the courier company may damage them in transit!
- If your order is incomplete in any way, you must inform us within 7 days of receiving your order. Any queries raised after that time will not be responded to. It is is your best interests to check your order thoroughly on delivery!
- Unless there is a defect, your item is damaged or we have sent the incorrect item to you, we do not refund products that are unwanted, unsuitable, not as expected, late or surplus to requirements - sorry!
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