What makes your products so different?
QUALITY & SUPERB SERVICE ...
Rapid Racking has been supplying storage solutions for over 21 years and we stand by the quality and strength of our products. Our customer services team is on hand to offer free advice as well as technical knowledge to answer any questions about any of our products.

Why are the Prices Different to those in your catalogue or online?
EBay prices may differ to those quoted in our catalogue or online. Prices quoted in the Rapid Racking catalogue and on our website are exclusive of VAT and delivery.
Delivery is calculated at 10% of order value with a £11.75 minimum.

Prices on EBay are fully inclusive of VAT and delivery is calculated at 10% of the total order value. (Excluding Shelf Accesories, which has a minimum of £2.00 postage cost)

How quick will delivery be?
3 – 5 working days – for all products in stock at the time of ordering. Your order will be delivered direct to your chosen delivery address, in most cases by a dedicated ‘Rapid’ driver, in one of our own truck.

NEXT DAY DELIVERY-On a selected range of products – look for the next day delivery icon , if payment is received before 3PM your order will be delivered the next working day (Mon – Fri exc. Bank holidays).

What if I have Special Delivery Instructions?
If you have any special delivery instructions please give us a call on 01285 68 68 68 so we can accommodate your requests. Alternatively you can include the delivery instructions with your paypal-payment when you make the payment, or send us an email at customerservice@rapidracking.com with the delivery instructions. Please make sure to include a contact telephone number together with your request.

Delivery Charges?
Delivery is usually charged at 10% of your total order value, with a £11.75 minimum applied to orders under £100. (Excluding Shelving Accessories which have a flat rate of £2.00) This applies to UK mainland delivery only – for deliveries outside on mainland please call so we can arrange a special quote.

Could you Combine my Shipping and Postage Costs?
If more than one item is purchased at EBay the total delivery charge will be 10% of the total order value (minimum delivery charge £11.75), please ask us for a 'Final Payment Amount' and we will combine it accordingly.

We also offer FREE DELIVERY on all orders over £600! (Exclusive to Mainland UK)

What forms of payment do you accept?
We accept payment by all major credit or debit cards. We also accept payment by Paypal. Once payment is received we will route your order and advise of a delivery date.

30 Day guarantee on all our shelving and racking
We stand by the quality of our products and we are so confident that we offer a no quibble 30 day guarantee on all our products.
If for any reason you are not completely satisfied simply contact our team within 30 days of delivery and we will collect the goods and once satisfactorily inspected we will refund the price of the goods less the cost of delivery.

Additional Questions – email or call our customer service team
All of our customer services team have the technical knowledge to answer your product questions and they can also offer free advice as to the most appropriate storage solutions for your environment. Lines open 8.30 – 6PM Monday - Friday
Remember to Quote Ebay when you call

Do you offer alternative shelving, racking sizes and colours to those listed on Ebay?
We have the most comprehensive range of shelving and racking in the UK and we can also customize shelving to meet your space and storage requirements. We have shelving is a vast number of height, widths and shelf depths as well as varying degrees of shelf capacities. Give us a call or visit our website to see our full range of products, or why not request a catalogue to browse through our whole range at your leisure.

How can I get a Free Catalogue?
To see our complete range why not request out 260 page Catalogue. Remember to Quote Ebay when you call and we will send it our in the 1st class post Free!