My postage and packaging charges are clearly stated and advertised for each product that I sell. Please note many of my items have listings with free P&P.

P&P covers the costs that are involved ie. Preparation, Processing, Packing and Postage. All these factors are taken into account when I set my charges. If you are not happy with the P&P costs which are clearly advertised up front then please do not bid on item.

Postage for different areas of the UK may vary please see listing for more details.

Items are shipped to verified paypal address.

Currently most items are dispatched on the same or next day.

Please allow 10 working days for cheques to clear before your goods will be dispatched.

Unwanted Item
All unopened unused items are returnable within 7 days of receipt. Buyer is to pay postage for return and insured postage is advised.

Faulty items (DOA)

Faulty items (DOA) returnable within 14 days of receipt. Please note if item is not compatible with your system this does not make item faulty, item will be tested on return. If found to be faulty return postage and payment costs will be refunded in full. If item is not faulty then no refund will be issued and payment for return postage will have to be paid to have item returned.

Warranty
Please contact using eBay messaging service to advice on warranty. Buyer is to pay postage for any returns and insured postage is advised.

Please contact us using ebays messaging service. We respond to the majority of emails within 2 working days.

What is Firmware?
The firmware of a CD/DVD writer acts as the control centre for the drives operations. It is a set of instructions to tell the hardware of your burner how to recognize media, strategize the writing, at what speed and how to read your media disc. Without the firmware your burner does not know how to behave.

Why update firmware?
These updates are an improvement from the drive manufacturer to improve quality of reading and burning and may also increase reading and writing speed of the writer.
The biggest reason to update your firmware is to support newer media. As new media becomes available, support for it is implemented in the firmware. The firmware determines the best parameters for a piece of media, and then continually monitors the burn process to ensure the quality of the burn.

How often is firmware updated buy manufacturer?
This depends upon the burner, downloadable firmware upgrades may appear as often as every month or as infrequently as once in a drives lifetime.

Which manufactures are likely to keep their firmware updated?
The most proficient and expedient about firmware upgrades are the ones that manufacture the drives themselves:
Such as AOpen, BenQ, LG Electronics, Lite-On, NEC, Pioneer, Plextor, and Ricoh.
If your drive is not from one of those companies, then chances are the company is "rebadging" drives, meaning that it's selling a retail package of hardware that's manufactured by another company.
Among the re-badgers out there are companies such as Alera Technologies, I/O Magic, Iomega, Memorex, Pacific Digital, and TDK. And often, if a company doesn't make the drive itself, it tends to be less diligent about providing firmware updates.
This procedure can irreversibly trash your drive if it goes wrong, so don't attempt it unless the manufacturer recommends it.
Some new drives can be setup to update the firmware automatically via Internet, this software would be provided with drive when purchased.

If I update my firmware does this guarantee that all blank media will work?
There is no guarantee that updated firmware will cover all blank media.
However in most cases a firmware update resolves any blank media issues.

All unopened unused media is returnable within 7 days of receipt. Buyer is to pay both postage for sending and returning, insured postage is advised for returning.

Faulty media is returnable within 14 days of receipt. Please note if media is not compatible with your system this does not make media faulty, media will be tested on return. If found to be faulty return postage and payment costs will be refunded in full. If discs are not faulty then no refund will be issued and payment for return postage will have to be paid to have discs returned.

This policy is in place to allow a fair return for faulty media and to allow us to provide best possible prices on blank media for all.