We shall give refunds in accordance with your legal rights. For hygiene reasons shoes should be tried on with socks and only worn on carpet. Goods must be returned within 7 days of receipt. Goods found to be defective as to quality, description or performance will be exchanged or refunded. If the wrong size is ordered we will exchange but cannot refund P&P and will charge second P&P. Please remember you are not entitled to a refund if you have simply changed your mind, you have damaged the goods after you have bought them.