Purrfectly Goods
FAQ's for Purrfectly Goods
About the seller

 

Business address:

Purrfectly Goods
4G South Hetton Industrial Estate
Front Street
SOUTH HETTON
Co. Durham
DH6 2UZ
United Kingdom.

www.purrfectlygoods.com

e-mail: info@purrfectlygoods.com

Tel/Fax: 0191 5269265 (+44 191 5269265)

***

We sell pet products, artists materials, quality gifts, jewellery boxes, toys, household products, mouse mats, child & baby items, sport & fitness items, health & beauty products, music & DVD accessories and more!

Buy more and save! We always reduce postage for multiple purchases.

We are a husband and wife team who run this as a full-time business.

Everything we sell is shipped within 2 working days of cleared payment, 98% within 1 working day (many items are shipped the same day!).

Thank you for visiting and please come again! New items added regularly!

Purrdeycat =(^,,^)= Purrfectly Goods

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I always endeavour to post items within 1 working day of receipt of cleared payment. I prefer payment by PayPal but UK buyers can also pay by Personal Cheque (from a UK bank) or Royal Mail Postal Order. Please can you use Checkout or e-mail me if you are posting your payment.
  
Frequently Asked Questions
Q:What payment methods do you take?
A:We prefer payments by PayPal from any buyer, but UK buyers can also pay by Personal Cheque, Postal Order or bank transfer. If you post your payment we recommend you use a traceable postage method. We ALWAYS confirm receipt of postal payments.
Q:Do you combine shipping?
A:Yes - We always reduce postage costs for multiple purchases. In some cases we may have to ship multiple purchases separately. If the combined weight would exceed 2KG then we can't send by Airmail, for example.
Q:When can I expect my order to arrive?
A:We always aim to ship within 1 working day of receipt of cleared payment and guarantee to ship within two working days. Our listings advise the estimated delivery time of the postal services we offer. We have no control over these times, however, but very few are late. We ALWAYS send an eBay Dispatch Notification e-mail for every item sent.
Q:How much is the Shipping and Handling Charge?
A:All shipping and handling costs are shown in our listings, often with alternatives where available. If you want an special shipping method (such as tracked or guaranteed) please e-mail us BEFORE bidding or buying. If you buy more than one item, ALWAYS wait for our combined invoice before paying!
Q:Do you ship internationally?
A:Yes, apart from some very heavy items, we sell to Europe, USA, Canada, Australia, Asia and South America. Please note that items over 2kg in weight can only be shipped by courier and so are much more expensive than lighter items which can ship by Airmail. We will NOT ship items by Surface Mail as this takes too long.
Q:What if my item doesn't arrive?
A:It is very rare for items to be genuinely lost. Many of our items are too large for letterboxes and may be returned to a local sorting office if no one is in to take them. In genuine cases of lost mail, we will send you a claim form to confirm the details and return to us then we will arrange a replacement or refund.
Q:What is your business name and address?
A:Purrfectly Goods, 4G South Hetton Industrial Estate, Front Street, SOUTH HETTON. Co. Durham. DH6 2UZ


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