About US

Warranty

Shipping

Payment

Battery FAQS

◆Next-Work-Day Delivery
Timeliness of your delivery is essential to your satisfaction, so most items will be arranged delivery the next business day after we receive your payment. If it is unluckily out of stock in any way, we will inform you via eMail on time, both waiting for the new item and full refund would be accepted.

◆Buy with confidence that our products will stand the test of time

◆90-Day Warranty
Our 90-Day warranty covers all new batteries, begins on your date of purchase and will end 90 days from that date with no exceptions.

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Warranty and Returns

1. What is the warranty on my product?

Most of our products carry a 90-day warranty. Defective items will be replaced during the warranty period. Buyers will pay for the return shipping cost, and we will afford the resending fee. 

If you change your mind and want to return your defective item for a refund, you may do so within 30 days of purchase. Our policy is to refund the total purchase price (not including shipping) less a 20% restocking fee. The refund will be issued after we receive the return item and complete the test.

We don't offer refund for non-defective items. 

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2. How do I return a product?

Please email us first. If we cannot help you , we will issue you an RMA (return merchandise authorization) number. Please write your RMA down on a scrip with your eBay ID and include that with the returned item.

Before you email us, we suggest: 

- Charging the battery (if you bought  a battery) for 12-14 hours, even when the indicator shows that is fully charged.

- Do not be alarmed if the part number you receive is different from what you ordered. Manufacturers frequently use multiple interchangeable part numbers.

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3. What if I refuse an order when it's delivered because I changed my mind?

Normally it is not acceptable for us, but if you insist on this OR for other reason, We will issue you a refund on the item, less a 20% restocking fee, which ever is greater. Note that we cannot refund the charges we pay to EMS for shipping in both directions, because EMS won't refund that money to us. Please be careful before you order!

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Payment
1. What forms of payment do you accept?

We mainly accept PayPal for online payment. If you order amount exceeds our limited amount, we will only accept T/T or Bank Transfer.

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Shipping
1. Where do you ship from?

All items will be shipped from Shenzhen, China. 

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2. Where do you ship to? How much is the shipping fee?

We mainly ship to the following countries and areas: 

Canada, U.S.A,

U.K. , Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland,

Australia, New Zealand, 

Singapore, Thailand, Japan, P.R Korea, R.Korea, Hong Kong, Macau and Taiwan.

Shipping fee is different for different destinations, please see our postage details at the bottom of the product description page.

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3. Do you accept orders from other countries which are not listed as your main shipping destinations?

Yes! Actually we could ship all over the world. But the shipping fee may be very steep! Please contact us first for postage quotation before placing your order.

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Fashion_Virus ships all packages via EMS. We use TNT/FedEx for countries which EMS can't reach only, it also need a higher cost. All orders require a signature. If you are not home or at the office, you may have to call your Local Post Office and pick up your package at their service center.

In rare cases when the item you've ordered will not be in stock, our customer service will notify you if this is the case and ask you if you still wish to place the order. If you decide to place the order, you will then be notified by e-mail as to the exact delivery date. We will ship the item to you as soon as it is available. If you decide to cancel your order, we will give you a full refund.

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5. How do I see the shipping status of my order?

Our customer service will keep an eye on your order via the EMS tracking system, if we find it is abnormal in the process, we will contact you via your eBay registered eMail address. You can also contact us via eBay if you couldn't receive the package in 7-10 work days.

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1. Why do you have my battery under a different part number? Why are some batteries displayed with several part numbers on your site?

Many customers found their part at our store, but when they compare part numbers with their original parts, they found a mismatch. Not to worry, we keep very accurate records on what parts fits what model.

The reason you find a different part number (or several) is that some manufacturers will change the part number on the same product periodically. This is based on the date of manufacture, the factory, and country that makes it, and other reasons beyond our control. IBM and Compaq are notorious for changing part numbers frequently.

If you suspect there is a mistake in our description, please email us .

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2. How long will the new main battery power the laptop?

Battery run-time on a laptop is difficult to determine. Actual battery running time depends upon the power demands made by the equipment. The use of the screen, the hard drive and other accessories results in an additional drain upon the battery, effectively reducing its running time. The total run-time of the battery is also dependent upon the design of the equipment. Generally, a new Hi-Capacity battery will run 30% to 50% longer than the old battery did when it was new.

The average computer should give you between 1.5 to 3 hours of run time. Once again, this varies for many reasons.

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3. How long do batteries last?
The life of a rechargeable battery operating under normal conditions is generally between 500 to 800 charge-discharge cycles. This translates into one and a half to three years of battery life for the average user. As your rechargeable battery begins to die, you will notice a decline in the running time of the battery. When your two hour battery is only supplying you with an hour's worth of use, it's time for a new one.

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4. Are the batteries charged when they come? How do I charge it?

The battery or batteries you receive are NOT charged. To charge your battery, please put it in the laptop and connect the laptop to AC power (a wall plug). Most laptops have a LED that will indicate that the battery is charging. See your user manual for the laptop if you are not familiar with this feature.

We recommend that you leave the battery to charge overnight for the first time, even if the user manual   indicates that the charging time is 3 to 4 hours.

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 5. Do I need to completely empty the battery before charging it, and does doing this prevent the so-called "memory effect"?

    You don't need to empty the battery before charging it. Lithium-based batteries, like those used in iPod,  
    have none of the memory effects seen in nickel-based rechargeable batteries.

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6. My new battery isn't charging. Is it defective?

New batteries are shipped in a discharged condition and must charged before use. We generally recommend an overnight charge (approximately twelve hours). Refer to your user's manual for charging instructions. Rechargeable batteries should be cycled - fully charged and then fully discharged - 2 to 4 times initially to allow them to reach their full capacity. (Note: it is perfectly normal for a battery to become warm to the touch during charging and discharging).

New batteries are hard for your device to charge; they have never been fully charged and are therefore "unformed". Sometimes your device's charger will stop charging a new battery before it is fully charged. If this happens, simply remove the battery from your device and then re-insert it. The charge cycle should begin again. This may happen several times during your first battery charge. Don't worry; it's perfectly normal.

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7. How to maximize battery performance?

(1) We recommend that you do not use the battery when you have available AC power. Each battery is rated for a limited number of charge-discharge cycles.
(2) Avoid dropping the batteries, do not use any improvised chargers other than the ones sold by the manufacturers. Excessive heat or cold can also damage a battery.  
(3) It is recommended to condition (fully charge and discharge) the new battery few times to allow it to reach its maximum rated capacity.
Condition the Ni-MH and Nicd battery at least once a month. It will reduce the memory effect.
(4) Use the battery at least once a month even it was kept in a dry and cool storage.
(5) Clean the metal connector (the contact to the notebook, usually in color of gold or silver) by alcohol or Electronics Cleaner Degreaser. It will maintain the good conductivity, which improves the power conduction from battery to Notebook.
(6) Fully optimize the Power Management features provided in system BIOS, and Operating System will also improve the battery performance. Consult the user's manual to fully understand the usage of these features.

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8. What does it mean to condition one's battery?

Over time, you may notice that your battery doesn't hold a charge as long as it used to. This may be caused by frequent charges/drains or infrequent battery use. It is recommended that you "condition" your battery a few times a year to get the most out of it. To do this, simply charge your battery to the fullest and then disconnect the AC adapter plug. Make sure any power saving alarms or options are disabled and simply let your notebook run until it completely drains the battery and turns itself off. Plug your notebook in and completely recharge the battery before using it. This conditioning or "cycling" of the battery will help it retain a fuller charge for a longer period of time.

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9. What is "Memory Effect"?

Ni-Cd batteries, and to a lesser extent Ni-MH batteries, suffer from what's called the "memory effect". What this means is that if a battery is repeatedly only partially discharged before recharging, the battery "forgets" that it has the capacity to further discharge all the way down.

To illustrate: If you, on a regular basis, fully charge your battery and then use only 50% of its capacity before the next recharge, eventually the battery will become unaware of its extra 50% capacity which has remained unused. The battery will remain functional, but only at 50% of its original capacity.

The way to avoid the dreaded "memory effect" is to fully cycle (fully charge and then fully discharge) the battery at least once every two to three weeks. Batteries can be discharged by unplugging the device's AC adapter and letting the device run on the battery until it ceases to function. This will insure your battery remains healthy.

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10. Can you choose what battery chemistry you would like to purchase?

Most of the time you can not. Most laptops have been designed for one type of battery chemistry. However some models can take either LI ION or NI MH.

  Here are some of the laptop models which accept both LI ION and NI MH batteries:
   Compaq Presario 1200, 1600 and 1800 series
   Compaq Armada 1500 series
   IBM Thinkpad 390 series
   IBM Thinkpad I Series 1700
   NEC Versa 2600
   NEC Ready Laptops

   All other models use one specific battery chemistry and cannot be replaced with the other.

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