Postage price is for UK only, if items are sent by standard mail seller cannot take responsibility if items are lost while in transit, when using buy it now immediate payment is required through paypal. Items will be dispatched within 5 business days after payment has been cleared. PLEASE LOOK BELOW AT AFFECTED POSTCODES WHICH REQUIRE AN ADDITIONAL POSTAGE PAYMENT FOR PARCELS THAT ARE SENT BY PARCEL FORCE ONLY :- All IV CODES (Postage plus £9.00) All KW CODES (Postage plus £9.00) PA CODES 20 to 49, 60 to 78 (Postage plus £9.00) PH CODES 17 to 26, 30 to 44, 49 to 50 (Postage plus £9.00) All HS CODES (postage plus £9.00) KA CODES 27 and 28 (Postage plus £9.00) All ZE CODES (Postage plus £9.00) All BT CODES (Postage plus £13.00) All IM CODES (Postage plus £13.00) TR CODES 21 to 25 (Postage plus £13.00) All GY AND JE CODES would go Parcel Force Euro 48hr at £20.75 All postage calculations are based on one parcel, if an order requires two or more parcels, they may incur additional charges. The additional charges above only relate to parcels sent by PARCEL FORCE, ROYAL MAIL parcels are not affected and do not incur additional charges.

All pet accessories carry a 14 day warranty, could you please inform us within 2 days of delivery if your order is incorrect, faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. The customer should return the item with the order number and a description of the fault. If the product is faulty, we will then pay for the postage to return it to you, If items are being returned for a refund/exchange item has to be in original packaging then we will be able restock/resell the item when we have received and checked the item we will then refund you the cost of the item less the postage you paid and a 10% restocking fee will be charged, the customer should return the item with the order number and a description saying the reason why item has been returned. If you are returning an item for exchange an additional payment will be required to cover postage charge back to seller. If an item is being returned please e-mail me first and I will give you the address of were to return the item to. Returned items should be sent recorded for the customers security.