Cancellations & Returns Policy

We do not sell products on trial basis. If for any reason you are unhappy with the goods you have purchased you may cancel your order and return the goods for a full refund (Excluding delivery charges) provided that the goods are unopened, unused and are returned to us in as new condition with all the original packaging and proof of purchase within 14 working days from the date of invoice. If you have received a faulty product and falls within the manufacturers guarantee we will repair/replace the item and return it to you as soon as possible (please note we are unable to refund on postage costs). Guarantee lengths vary from item to item; please check your guarantee card which came with your product. You must complete the returns document and enclose it with your return along with the invoice. It is your responsibility to make sure returns reaches us, we recommend recorded or special delivery via Royal Mail. You need to take care of your proof of postage as we cannot be held responsible for packages which are lost or damaged in transit. Returns Address: Returns Dept. Rayflex Ltd Units 6-9 (Rear Of) 35 River Road Barking Essex IG11 0DA

*PLEASE NOTE YOU WILL NOT BE ABLE TO OBTAIN A REFUND OR REPLACEMENT WITHOUT AN INVOICE*

Payment methods		Pay Pal  Banker's Draft/Postal Order, Personal Cheque and Nochex. Goods will be dispatched once payments have been received in full. We accept Paypal, Nochex, UK cheques and postal orders. Please make payments payable to Rayflex Ltd. For customers who will be paying via cheque, please allow 5-7 days for payments to clear before dispatch.
Shop ship-to locations		WorldWide All items sent are insured.
General		Prices and manufacturers specifications are subject to change without notice. We do not guarantee or warrant the suitability of goods for a particular purpose. You should check specifications and suitability with manufactures before ordering. We cannot be held responsible for any consequential loss or expenses, however caused. These terms and conditions do not affect your statutory rights.
Prices Description & Availability of goods		Prices and manufacturers specifications are subject to change without notice, all goods are sold subject to availability. If we do no not have your order in stock we will inform you by email or telephone to let you know when to expect your goods. You will be given the opportunity of cancelling your order at that time if you wish to do so, you will then be given a full refund. We take the utmost care to ensure the product descriptions, pictures, information and prices are accurate. We do not accept liability for inaccuracies, errors or omissions.

Order Tracking If you would like to know the current status of order please email us at info@rayflexltd.co.uk with your name, address, ebay id and item number. Thank-you