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| Q:What is your return policy? |
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| A:we have a comprehensive return policy which can be read in full in each and every listing |
| Q:Do you combine shipping? |
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| A:no, as our products are so varied we cannot offer any combined shipping discount, all postage cost are accumulative |
| Q:the item has not been delivered but the tracking information states the courier has tried twice and had no reply, but has left no calling card, how do i know they are not lying?? |
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| A:we only use large national couriers, they have only become so big by giving a professional service and to get into a dispute about who is lying is usually pointless, the best thing to do is to contact the local depot as soon as possible and collect the item, this must be done promptly or the courier will ship it back to us at extra cost |
| Q:do i have to pay the postage cost if i collect the item(s)? |
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| A:no, though we do have a service charge of £2 per visit to compensate for the cost of having staff onsite to serve you, it does not matter how many items you purchase, you only pay a one off fee, and if the item is sold on a collect only basis the service charge will be waived |
| Q:When can I expect my order to arrive? |
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| A:we will send you an item shipped notification via email on the day the item(s) is handed to the courier, if this a monday your item will arrive on tuesday, if you receive the notifcation on friday the item will arrive on monday as the couriers do not deliver over the weekend. |
| Q:do you ship internationally? |
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| A:no, our items are available to the UK only |
| Q:can the item(s) be collected? |
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| A:yes, but due to some unscrupulous buyers who fruadulently cancelled their payment on the basis of us having no tracking info after collecting, collections are at present on a cash only basis |
| Q:in the event of a return, who pays for return postage cost |
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| A:the buyer is soley responsible for the items return postage cost |
| Q:do you have more detailed information on this item? |
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| A:as we sell so cheaply we cannot get into intensive research on any specific item, most information is just a few clicks away online, plus you can research to your personal specific requirements |
| Q:will you stop the auction for me? |
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| A:out of fairness to all ebayers we will not stop any auction unless the item has been damaged or listed in error |
| Q:what days are you open for collection? |
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| A:we are open from monday to saturday between 10am until 4 pm, we do not open sundays or bank holidays |
| Q:i cannot pay for the item yet and the listing states there is a storage fee for late payments, will i have to pay it? |
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| A:yes, we have to pay for off site storage, which is mostly down to late payments, the storage fees are to partly compensate for this extra cost incurred by our company |
| Q:i have changed my mind and no longer want the item, what happens next? |
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| A:when you commit to buy an item, ebay take a percentage of the bid from our account, if you then decide not to purchase the item it means the sale must be cancelled and a mutual no-sale aggreement procedure has to be implemented to recover our cost, this will incur a staff administration fee of £2 per cancelled item but no ebay strike will be issued |
| Q:is there a manual/original box/accessories etc with the item? |
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| A:only if stated or shown in the picture, as for manuals, most information can be found on the usual web based search engines |
| Q:can i pay via credit card or bank transfer |
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| A:no, at present we are unable to accept credit card payment, although this form of payment can be used via paypal, bank to bank transfer is not an option as we are unwilling to disclose bank details |
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