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| Where can I find the delivery costs? |
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| You can find the delivery costs in each auction under the pictures. Click on the link »Delivery Costs« and you will get the delivery costs in the field down the link. Please check exactly to witch group you belong to. |
| Can I pick up my item? |
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| It is not possible to pick up items asOur shipper and warehousing is in manchester. Some items have to be sent from our fabrik in Germany. |
| What if a product is out of stock? |
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| We make every effort to keep our sites fully stocked. However, on occasion, our stock levels do run down. If this is the case, we make sure that our on-line product pages are updated regularly so you will be advised if the particular product is currently out of stock. If you happen to make an order on stock that is not currently unavailable, we will endeavour to find a suitable replacement at your approval. If this is not possible, we will reimburse your payment in full. |
| What if I find the same product cheaper elsewhere? |
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| We work very hard to price our products competitively and we pride ourselves on working closely with our suppliers to achieve this. Should you source an item elsewhere, which is identical to ours, at a cheaper price, please give us the opportunity to better it. Contact us under uk@ruers.de |
| How will my goods be delivered? |
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| In most cases, you will be contacted prior to delivery by the supplier of the particular product (s) you ordered. You will note from our product pages that we state an approximate delivery period in working days. If you have any query regarding delivery, please contact our Customer Care Team on +49 2456 947 who will be more than happy to advise you. If the supplier needs to be contacted on your behalf, our staff can do that for you too. |
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