I start with a BIG thank you to all out regular and returning customers. We really do appreciate seeing satisfied customers returning time and again. We have always tried to provide good value and service and it’s reassuring to find so many familiar buyers coming back time and time. So if you are one of our returning customers – THANK YOU

Multiple Items purchased

If you have bought multiple items from me, you can save time and send me one payment for all the items instead of paying for them individually. When you click the “Pay Now” button, eBay will automatically determine if there are other items you have won or purchased from Novel_idea_Books and will combine them for your review, and adjust the postal discount. If you choose to pay for each item individually then postal discount wont apply.

We guarantee to package and post your item within 24 hours of payment clearing, with the exception of Sundays.

We guarantee to email you to inform you of payment received and on the same day we post your item(s)

Royal Mail ‘Air Mail’ is our preferred option for International deliveries.

We can not accept collection of items from our home address. (Stock is held in storage until posted)

We offer postal discount to all buyers - National and International.

By personally taking items to our local post office and obtaining ‘Proof of Postage’ we are able to include ‘Insurance’ in the overall ‘Postal Price’. Please note that this figure takes into account a number of factors, which includes various ebay fees, photography, time-spent listing, shipping and handling.

We aim to achieve 5/5 feedback    ü

Please contact us if we’ve not achieved this, or if you have any comments. We are always happy to hear from our customers. If you have any problems - Email us and we will do our very best to make things right.

Unless otherwise stated ALL our CD’s, DVD's and audio tapes are Factory Sealed and in MINT condition.

Because we are very conscientious about the products we sell, packaging and posting we don’t anticipate any problems in the sale of any of our products. However if you have any concerns or questions about your purchase(s) at any stage in the transaction please email us to discuss the matter.

American, European and other International buyers please note that payment Must be by Paypal, this is because we can not process International cheques or Money orders

We realise that occasionally things do get lost in the post, which is why we always obtain ‘Proof of posting’.

If you have paid for an item, which never arrives then obviously, you will want a full refund.

If an item we dispatch to you doesn’t arrive after a reasonable time please contact us and we will instigate our refund procedure. All we ask is that you confirm your address, the fact that your item never arrived and that you will cooperate with any Post office investigator should they contact you.