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Delivery:
We despatch all goods sold on eBay within 1 working day of receipt of funds.
We ship all instruments and large accessories within the UK by City-link. This is a secure "next day" courier. If you are not at the delivery address you have specified when they call, they will leave you a card letting you know they have tried to deliver and a contact number for your nearest depot. You can then call them to arrange an alternative date. Please make sure you specify a delivery address that somebody will be available at to sign for your goods - as we are unable to re-direct your consignment without making an additional charge.
We ship all small accessories within the UK by 1st class post.
We ship all products to Europe by Parcel Force Euro 48 (delivery within 48hrs of despatch)
We ship all products to the rest of the World using Parcel Force Worldwide delivery.
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When will I get my delivery?
Click here
to see the "order to
delivery" process
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Default Method of
Transportation |
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UK |
Small items:
Royal Mail Recorded delivery
(2-3 working days)* |
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Large items:
City-Link courier
(secure next
day service)** |
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XL Items:
Pallet delivery
(bespoke, 2-3 day service)
*** |
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Overseas |
Small items:
Royal Mail Airmail delivery
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Large items:
International Courier
(DHL/TNT/UPS
based on
location/volumetric weight) |
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Multiple items- 1st &
2nd rates: You
will pay the shipping rate for the 1st
(highest value) item, and receive a postage
discount for any further items purchased.
Please note that when multiple items are
ordered the shipping method may be altered
slightly to allow for the extra volume.
For overseas delivery (in
particular Zones G-I) of multiple items, we
recommend
contacting us for a bespoke delivery.
We
despatch all orders within 1 working day,
subject to payment card authorisation and
stock availability.
We
display shipping rates clearly on our
product listings.
You
will only be charged one shipping amount per
order, regardless of quantity of shipments.
All
shipping rates are calculated using weight /
volumetric weights of our products. |
Delivery
Zones explained:
UK Delivery:
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UK Islands & Northern Ireland Includes:
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Scottish Islands
Northern Ireland
Scilly Isles
Jersey
Isle of Man
Guernsey
Channel Islands
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UK Methods
of Transportation |
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Small items: |
Royal Mail Recorded delivery (2-3 working days)* |
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Large items: |
DPD courier
(secure next day service)** |
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XL Items:
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Pallet delivery (bespoke, 2-3 day service) *** |
Overseas Delivery:
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Overseas Zones |
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Zone C |
Republic of Ireland, Belgium, Holland & Luxembourg |
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Zone D |
France, Germany, Monaco, Madeira, Switzerland |
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Zone E |
Austria, Czech Republic, Denmark, Finland, Greece, Italy, Malta, Poland, Portugal, Spain, Sweden |
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Zone F |
Bulgaria, Cyprus, Estonia, Hungary, Latvia, Lithuania, Norway,
Serbia, Slovakia, Slovenia |
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Zone G |
USA, Canada, Switzerland, Mexico |
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Zone H |
Iceland, China, Australia, Hong Kong, Indonesia, Japan, S.Korea, Malaysia, Philippines, Singapore, Taiwan, Thailand, Albania, Andorra, Belarus, Bosnia, Croatia, Faroe Islands, Moldova, Romania, Russia, San Marino, South Africa, Turkey |
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Zone I |
Rest of the World |
Whilst we have quoted for a majority of delivery zones, if you cannot see your country
contact us to request a quotation.
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Overseas Methods
of Transportation |
| Small items
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Airmail /Parcel delivery
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| Large items |
International Courier (DHL/TNT/UPS based on location/volumetric weight) |
.
All orders are despatched within 1 working day, subject to payment card authorisation and stock availability.
We display shipping rates clearly on
all of our product listings, if you
cannot find the information that you are looking for contact us
You will only be charged one total shipping amount per order, regardless of quantity of
consignments.
All shipping rates are calculated using
the total volumetric weights of our products - we display standard
measurements and weights on all products.
Web Security checks
In cases where billing and delivery addresses/names do not match, and the order value is of what Normans deems a 'high' amount,
standard security checks are put in place to ensure the order is genuine and secure.
This involves us putting the order on hold, and sending a letter
to the billing address for approval by the billing customer, and can delay delivery for 1-2
working days whilst the checks are in progress.
All deliveries
are be made according to the carriers' standard procedures.
*For recorded delivery, a signature will be required. Please note that where a signature is required, orders cannot be sent to PO box addresses. Most orders will be delivered within 2-3 working days. If you still don't have your goods, please check with your local Royal Mail delivery/sorting office, who may be holding the parcel. Alternatively, parcels are sometimes left with a neighbour if you were out when delivery was attempted. If you still don't have your order after 5 working days, please
contact us and we will do what we can to help.
** For DPD, you will be contacted by email and/or SMS message with your delivery details. If the delivery time is not suitable, you can contact DPD directly to make alternative delivery arrangements or to upgrade your delivery to a special delivery service. If you are not at the delivery address when delivery is attempted, they will leave a card to let you know they have tried to deliver and a contact number for your nearest depot. You can contact DPD to track your parcel, make new delivery arrangements, change the delivery date, upgrade to a special delivery service or collect.
***Pallet Delivery - The driver will remove all packaging/pallet materials after the delivery of your goods.
Should you require clarification on what happens if nobody can be available to receive the goods, and/or a signature is required, please contact the carrier directly.
If you have any further delivery questions,
that are not answered on this page, please
contact us.
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