About Us
Nevada are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@nevada.co.uk
We have been established as a company for over 37years.
Our Offices & Showrooms are open from 9am to 5.30pm Monday to Friday on 023 9231 3090. We promise to acknowledge all complaints within 5 working days and provide a likely timescale for resolving the dispute and keep you informed about progress. Please address any complaint to Helen Wells (helen@nevada.co.uk).
Our Contact details
Nevada, Unit 1 Fitzherbert Spur, Farlington, Portsmouth, Hants PO6 1TT
Tel: 023 9231 3090
Fax: 023 9231 3091
Email: sales@nevada.co.uk
Company: Mike Devereux (Music) Ltd
VAT Registration Number: GB 108 8850 51
Payment
We accept Visa, MasterCard, Maestro, Amex & Delta credit/debit card payments by telephone, We also accept PayPal online.
PayPal although we are happy to dispatch to a different delivery location, we do need conformation of your registered PayPal account address.
We do not accept cash in any form, nor do we accept cheques in any currency other than pounds sterling. If you are shopping from outside the United Kingdom, your credit/debit card company or PayPal will convert the transaction to your local currency at their official exchange rate.
Prices are valid as at date of ordering
Subsequent price changes will be confirmed with the customer prior to payment.
Shipping and Handling
Orders are generally shipped on the day of order, or next day. (Mon-Fri) either by City Link or Parcel Force to UK mainland addresses. Delivery is by Carrier and must be signed for by yourself. We will email via the eBay "My Messages" system to advise when the shipment has been made.
Delivery Schedule
This will depend on the carrier used. In general, City Link or Parcel Force deliver within two full working days after despatch. For order sent outside the United Kingdom, you can expect delivery to take much longer.
Tax Charges
For orders made from the UK or the European Union, 15% VAT is included in the sales price shown.
Guarantee
All New & Ex-Demo goods are supplied with a full 12 months Warranty from us. All second-hand goods are covered by a 3 month Warranty.
If your purchase fails in some way within this period you may return it to us and we will repair or replace it.
The above guarantee does not cover physical damage, damage caused by fire, liquid immersion or spillage.
All guarantees are in addition to and do not affect your statutory rights as a consumer
Reaching Us
Our Offices & Showrooms are open from 9am to 5.30pm Monday to Friday on 023 9231 3090.
We promise to acknowledge all complaints within 5 working days and provide a likely timescale for resolving the dispute and keep you informed about progress. Please address any complain to Helen Wells (helen@nevada.co.uk).
Privacy Policy
Nevada will not send unsolicited email to anyone who buys from our store. . We do not disclose your email address or any other personal details to any other company. If you have any questions about our Privacy Policy then please email gmt@nevada.co.uk.
We also keep a note of your address to allow us to organise delivery and your address will be passed to the appropriate courier or Royal Mail service.
As described above, none of this information is passed to third parties, except as described. All information is held securely at Nevada on secure servers. The information is collected lawfully and in accordance with the Data Protection Act 1998. Occasionally we will email you about special offers we have. However you can opt out of these at any time either by replying to the mail, or sending an email to the address above asking this.
Returns Policy
If you receive any item that is different to that which you ordered, please contact us within 7 days from receipt. When we receive the product back, we will contact you & offer you the correct product or a full refund within 10 working days. This does not affects your statutory rights as a consumer.
If you receive any product that is damaged or faulty, please contact us. When we receive the item back, we will either offer you a full refund or a replacement product within 10 working days.
You have the right to cancel your order in writing within 8 days of receipt. Your refund will be made within 30 days of written cancellation. Goods should be returned to us at your expense, we reserve the right to make a deduction from any refund to allow for the cost of collecting the goods.
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