I POST ALL PARCELS EITHER THE SAME DAY OR NEXT WORKING DAY AFTER YOUR PAYMENT HAS CLEARED AND ALWAYS OBTAIN PROOF OF POSTAGE. PLEASE BEAR THIS IN MIND WHEN ORDERING SO THAT YOU LEAVE SUFFICIENT TIME FOR DELIVERY ROYAL MAIL STATE THAT 2ND CLASS DELIVERY SHOULD BE WITHIN 3 WORKING DAYS OR MORE, IF YOU NEED IT SOONER THEN CONSIDER PAYING MORE FOR FIRST CLASS POSTAGE, OR A SIGNED FOR SERVICE WHICH I WOULD RECOMMEND I WILL ONLY POST INTERNATIONALLY VIA INTERNATIONAL SIGNED FOR WHICH WILL INCREASE THE POSTAGE PRICE - UNDER NO CIRCUMSTANCES WILL I SEND A PARCEL WITHOUT A SIGNED FOR SERVICE SO PLEASE ASK FOR A POSTAGE QUOTE BEFORE BUYING - I ACCEPT PAYPAL, CHEQUES AND POSTAL ORDERS FROM UK CUSTOMERS, OR PAYPAL FROM INTERNATIONAL CUSTOMERS. IF YOU BUY MORE THAN ONE PRODUCT FROM MY EBAY SHOP (WITHIN ONE WEEK) THEN PLEASE REQUEST AN INVOICE FROM ME WHEN YOU HAVE FINISHED SHOPPING AND I WILL ADJUST THE POSTAGE FOR YOU - I WEIGH ALL ITEMS, TAKING INTO ACCOUNT VALUE TO ENSURE CORRECT INSURANCE IS COVERED AND THEN CALCULATE THE EXACT POSTAGE COST PLUS A SMALL COST TO PACK YOUR PARCEL WITH APPROPRIATE PACKAGING MATERIALS - I ALWAYS PACK WELL AS I KNOW HOW FRUSTRATING IT CAN BE TO RECEIVE DAMAGED GOODS POSTAGE STATED IS FOR MAINLAND UK DELIVERIES ONLY SO PLEASE EMAIL ME FOR A POSTAGE QUOTE FOR OTHER COUNTRIES, UK OFF SHORE ISLANDS/HIGHLANDS. IF FREE POSTAGE IS STATED THEN IT IS FOR MAINLAND UK, PLEASE CHECK FIRST IF YOU ARE FROM HIGHLANDS / ISLANDS TO SEE IF IT COVERS YOU AND ASK ME FOR A POSTAGE QUOTE TO OTHER COUNTRIES AS I CAN REDUCE IT A LITTLE FOR YOU PLEASE PAY FOR YOUR PURCHASE WITHIN 7 DAYS OF END OF AUCTION - PLEASE EMAIL ME IF YOU THINK THAT THIS MAY NOT BE POSSIBLE CHEQUES AND POSTAL ORDERS ARE WELCOME FROM UK CUSTOMERS BUT CHEQUES AND CROSSED POSTAL ORDERS WILL REQUIRE 6 FULL WORKING DAYS FOR CLEARANCE IN ALL CIRCUMSTANCES & I WILL POST IT THE FOLLOWING WORKING DAY - I HAVE BEEN FORCED TO DO THIS AFTER AN INCREASE OF CHEQUES BOUNCING - UNCROSSED POSTAL ORDERS WILL BE SENT IMMEDIATELY AFTER RECEIPT I CHECK AND PACK APPROPRIATELY FOR EACH ORDER BUT I WILL ALWAYS FORWARD PROOF OF POSTAGE TO CUSTOMERS TO CLAIM FOR LOST OR DAMAGED PARCELS AS I CAN HAPPEN. ROYAL MAIL DO NOT CLASS A PARCEL AS LOST UNTIL 15 WORKING DAYS AFTER ESTIMATED DELIVERY DATE (STANDARD POSTAGE - IF IT HAS BEEN SEND RECORDED OR SPECIAL DELIVERY AND HASN'T ARRIVED WITHIN 3 DAYS PLEASE CONTACT ME) SO THAT IS THE SOONEST THAT YOU CAN CLAIM FOR A PARCEL - IF YOU THINK THAT IT HAS BEEN LOST THEN PLEASE KEEP ME INFORMED AND I CAN PREPARE YOUR FORMS AND PROOF OF POSTAGE FOR YOU TO CLAIM - WHY ASK YOU TO CLAIM? - THE MAIN REASON FOR ME IS THAT IF YOU CLAIM YOURSELF THEN THE COMPENSATION CLAIM/CORRESPONDANCE/REFUND WILL GO DIRECTLY TO YOU FOR YOU TO CONTROL AND YOU DON'T HAVE TO RELY ON ME TO REFUND YOU AFTER IN SOME CASES MONTHS AFTER CLAIMING - FEEDBACK FROM CUSTOMERS TELLS ME THAT THIS IS A FAIRER WAY IF A PARCEL IS RETURNED TO ME BECAUSE i HAVE BEEN GIVEN THE WRONG ADDRESS OR YOU HAVEN'T COLLECTED OR ARRANGED A RE DELIVERY THEN YOU WILL NEED TO PAY AGAIN FOR THE POSTAGE FOR ME TO RESEND THE ITEM - I AM NOT RESPONSIBLE FOR PAYING THIS COST IF YOU ARE UNHAPPY WITH YOUR PURCHASE THEN PLEASE CONTACT ME AS I WILL ALWAYS TRY TO SOLVE ANY PROBLEMS. IF YOUR PRODUCT IS "FAULTY" THEN I WILL REFUND ON RECEIPT OF THE ITEM IN THE SAME CONDITION THAT IT WAS SENT (PLEASE CONTACT ME FIRST TO ARRANGE) IF IT IS NOT WHAT YOU WANTED OR YOU HAVE CHANGED YOUR MIND THEN NON MAKEUP/COSMETIC ITEMS CAN BE RETURNED WITHIN 7 DAYS MINUS ANY POSTAGE COSTS. UNFORTUNATELY MAKE UP, HAIR PRODUCTS AND ALL SIMILAR PRODUCTS CANNOT BE RETURNED DUE TO HYGIENE REASONS