Net Pet Shop Ltd strive to provide the very best for all its customers in terms of product, price and service.

Postage & Packaging

All our items are individually listed with postage costs stated.  If you buy more than one product from us then we are happy to combine the items to reduce the postage costs for you.   Please use the ‘Request Total Invoice’ at checkout before paying or email us via eBay to prior to purchasing for a reduced postage quote.

Most small packages are dispatched using Royal Mail 1st Class or Standard Parcel service; please allow up to 5 working days for delivery.

Note: Please ensure that we have the correct shipping address for your order as the Checkout will automatically use the registered PayPal address for customers paying with PayPal - this may not be the same as your registered eBay address if your details are not up to date. Please also note that you can review and change the shipping address within the Checkout, which is useful if you would like your order sent to an alternative address such as your work address.

For larger orders Net Pet Shop use a fully traceable courier service such as Parcelforce.  This service is usually a next working day, although this is not guaranteed.  Parcelforce tracking numbers are usually emailed to customers once the item is dispatched.  For items that are too large to be sent via Parcelforce (such as rabbit hutches and kennels etc) we use Fastway Couriers.  Should you require a tracking number to  check progress of your item we are happy to provide it on request.

Net Pet Shop is environmentally friendly where possible and uses recycled materials as much as possible in the packaging of your products.

Any customers wishing to purchase from outside the UK need to contact us for postage costs before bidding on or buying products.

Net Pet Shop Limited provides a maximum all in one price of £6.99 for parcels up to 30kg measuring no more than 120cm x 60cm x 60cm.  This offer is valid for the majority of our listing on eBay, however some products have postage rates that can not be reduced or combined due to their size or required postage destination.  Such items will be stated in the listing that they are not included in the delivery discount.  This offer applies to the UK mainland only and excludes Northern Ireland, Scottish Highlands & Islands, Channel Islands, other off shore islands, Isle of Wight and Isle of Man.

Royal Mail Order Not Arrived?

Net Pet Shop Limited will always obtain ‘proof of posting’ for small packages and larger packages sent via Royal Mail.  Orders sent via courier will have a tracking number and require a signature on delivery.

Net Pet Shop Limited will not accept any responsibility for items that are delayed or lost due to incorrect address details provided by the customer. 

For peach of mind you can request that your order be sent by Royal Mail Recorded Delivery for an extra 70p.  This option can be selected at checkout.

Net Pet Shop accepts NO RESPONSIBILTY for items lost or stolen in the post.  No case will be pursued by us unless recorded delivery is used.

In the unfortunate and rare event that you order has not arrived within 15 working days from date of dispatch, please contact us and we will help to assist you with pursuing your claim with Royal Mail.  Please note ‘we do not’ file a lost item claim for you but provide all the necessary information for you to complete the claim form yourselves, and provide proof of postage if required.  Royal Mail / Post Office claims, damages or lost item complaint cannot be followed up until 15 working days have passed.

Undelivered Parcel

If a parcel is returned to us undelivered because of failure to collect or rearrange delivery with either the post office or courier, a re-delivery charge is payable to us before we will resend your package.

Refunds are only available within 7 days of ordering and our return policy applies.

Damaged Parcel?

In the unfortunate event your parcel arrives damaged you should refuse delivery if the damage is obvious.  It will be returned to us and replaced.  If you have accepted the parcel please contact us immediately. 

Returns

If any item purchased from Net Pet Shop Ltd. is found to be faulty, damaged in transit or differing from the description given, then we will be pleased to arrange either a refund or a replacement of the product at the customers discretion.

Some images that we use to show a picture of the product are supplied by our supplier and not of the actual product, they are for demonstration purpose only so from time to time products may vary slightly from those shown. If you require a photo of the specific product that will be sent out then please ask before purchase. If you are returning a product for this reason then only the product price will be refunded less postage and packaging costs.

All returns MUST be notified to Net Pet Shop Limited via the contact eBay button within 7 days of delivery of the product, at which point we will give you details of how to return the goods to us.

If upon receipt the item is not found to be faulty then an extra postage charge will be requested before the product is returned to the customer and no refund will be issued.

All damaged goods will be required to be returned to us for inspection, we do not issue part refunds for damaged items that customers are willing to keep. We will replace damaged items once we have received the original damaged item back. You may be required to complete a form at some point by Royal Mail regarding this damage.

Goods ordered by mistake

In the event of a customer purchasing an item from Net Pet Shop Ltd. by mistake and through no fault of ourselves, we will be pleased to refund the item provided that the original item is returned to us in an unused and saleable condition within 7 days of receipt of order.
However, please note that for goods returned under these circumstances, return carriage costs are the responsibility of the customer. We will also retain the postage and packaging charged at the point of order plus a 10% handling charge.

Some of our items are only available for special order and are therefore non-returnable unless faulty or damaged.

Please note this does not affect your statutory rights as a consumer.

Please visit our store to find a huge selection of quality sourced products for your pet !